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    The incumbent is responsible for the development and implementation of the Benefits Operations Center (BOC) training programs. Develops and provides formal classroom training and ongoing training based on changes to benefit and retirement programs and quality assurance reviews. Ensures benefits information is up to date providing the most current information. Works with management to identify and provide one- on-one training to Human Resources (HR) Specialists and Assistants.

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    Uses audit results to identify and develop on-going training. Develops, recommends and implements training strategy to ensure the center’s ability to respond to changing laws and regulations and ensure accuracy of information to BOC customers. Works with management in developing processes and procedures for new benefit options and develops/delivers associated training. Develops and implements benefits open season, TSP and retirement seminar programs to educate FAA customers nationwide. The incumbent provides coaching and mentoring to HR specialists for delivering those sessions. Sessions maybe provided to FAA customers face to face, via video teleconferencing (VTC) or webinar. The incumbent develops and implements other educational programs to add value to the BOC services offered. Other programs may include; lunch and learns, benefit overviews for new hires, federal employees health benefits (FEHB) open seasons, etc. Responsible for developing and performing BOC reviews/audits, involving all types of benefits or retirement actions and/or decisions. This includes sample size audits on retirement cases, benefit elections, service history reviews, goodtime determinations, military service deposit reviews, etc. Develops audit checklists/documents in order to observe or evaluate counselor responses to questions or preparation of documents including electronic official personnel folder (eOPF) processed documents. Evaluates and analyzes audits to develop or revise training for BOC staff and make recommendations to management to improve efficiencies of service. Provides audits/findings to applicable supervisor for evaluating team and individual performance. Creates ways to communicate benefit and retirement information and events to all 47,000 FAA employees nationwide. The incumbent utilizes their extensive benefit and retirement knowledge to promote, create and provide continual customer and BOC employee education as it relates to Federal benefits and retirement. In addition, the incumbent is responsible for providing communications of services and marketing the BOC which includes information related to Office of Personnel Management (OPM), open seasons, benefits, retirements, webinars/seminars, TSP, etc. Position requires knowledge of a wide range of benefits concepts, practices, laws and regulations in order to provide comprehensive advisory services and technical services related to the BOC and the work practices. Incumbent must analyze and recommend appropriate training or course of action upon identifying problems or issues. Written and oral communication techniques are sufficient to develop and deliver audit evaluations, project papers with findings and recommendations and deliver training to staff. Knowledge and ability to provide instruction to staff in a class room or VTC environment. Supervision is administered in terms of broad definitions for the mission of the BOC. The incumbent is responsible for quality review, customer and staff education and training. Independently gathers all pertinent information from various sources, including eOPF, quality reviews, OPF audits, information collected from data analysis and provides recommendations for improvements of the organization. The incumbent will establish new methods and resolve issues or problems proposing new solutions or implementing new methods for the BOC. The scope of work requires analyzing and evaluating the different programs to ensure the expectation for the BOC are meeting the end state results in providing a one stop center for employee benefits. Contacts include employees in the agency or other government agencies, the OPM or external customers related to the benefits functions and expectations for providing a quality assurance and training program.

    Travel Required

    Occasional travel - The job may require travel from time- to-time, but not on a regular basis. The travel may be for training or other work-related duties.

    Supervisory status


    Promotion Potential


This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/542437500. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.