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    Duties

    Summary

    The Woodrow Wilson International Center for Scholars is the living, national memorial to President Wilson established by an Act of Congress in 1968 & headquartered in Washington, D.C. The Center provides an essential link between the policy & academic communities by creating programs & communication opportunities that examine current & emerging challenges confronting the United States and the world. It is a non-partisan/non-advocacy institution supported by both public & private funds.

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    Responsibilities

    Vacancy Announcement extended to 08/15/2019. Applicants that previously applied to the vacancy do not need to re-apply.

    This position is located in the Wilson Center’s Information Technology (IT) Office responsible for managing and supporting all IT services and operations and their related hardware, software, security and operations. Reporting directly to the Chief Technology Officer, the IT Specialist (Network Services / Customer Support) will be performing duties and responsibilities supporting network servers, infrastructure, network operations, customer support, and all other security related tasks, devices, and peripherals. Major duties and responsibilities at the full performance level include, but not limited to:

    • Managing systems resources including performance, capacity, availability, serviceability, and recoverability.
    • Analyzing and resolving operational problems and monitors overall customer satisfaction rates, maintains operational standards set at management levels and is accountable for delivery of customer satisfaction.
    • Planning and scheduling the installation of Windows operating systems; patch management; standardizing baseline configurations; and monthly scanning and reporting to validate IT security compliance.
    • Providing helpdesk support for all supported Wilson Center hardware including mobile devices, laptops, software, including security, remote access, and the data communications network; providing operational support to Wilson Center staff, scholars, interns, and contractors. To include providing user network account support to include setup and configuration (e.g., user profile, e-mail, peripheral access), and troubleshoot user account problems and daily user support issues
    • Monitoring systems operation to ensure that procedures and guidelines for operating these systems are followed to prevent any possible system disruption.     
    • Troubleshooting and investigating systems problems, including the performance of e-mail operations. Implements plans for the recovery of system data in the event of IT equipment or software failure.
    • Advising other IT Specialists and managers on implementation of new or enhanced IT systems including providing on-the-job and formal training for new and revised methods and techniques for resolving IT issues.

    At the GS-11 level, you will be performing similar work with additional guidance, trainings, and supervision from your supervisor. The scope and complexity of work is less than that of the full performance level but you will be exposed to complex IT network issues as you progress in your developmental position. At the full performance level, you will be a subject-matter expert as the Network Administrator.

    Applicants are encouraged to read the entire vacancy announcement prior to applying.

    Travel Required

    Occasional travel - Travel may be required (10% or less).

    Supervisory status

    No

    Promotion Potential

    13 - Promotion to the full performance level is not automatic or guaranteed. It requires approval from your supervisor.

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/541293900. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.