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    Duties

    Summary

    The Licensing Division of the Copyright Office administers the compulsory licenses in the Copyright Act (Title 17 of the United States Code). The incumbent serves as a Copyright Technician located in the Information Section in the Licensing Division. The incumbent will perform routine technician duties using the division's manual and automated systems and resources.

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    Responsibilities

    Possesses an advanced level of expertise to answer telephone, email and in person inquiries relating to a wide variety of patrons with non-routine questions on activities and functions of the section and the division. Uses manual and automated databases to obtain and disseminate information from office files or records as appropriate. Refers more technical calls and inquiries to specialists and/or management. Responds to requests for forms and material via conventional mail, email, telephone and in person. Maintains licensing reference documents in the reading room and ensures that reference material is current. Participates in workflow and outreach activities; promotes the activities of the division in and outside of the Copyright   Office.

    Identifies processes, creates the basic public record, assigns identification numbers to statements and other documents, and registers assigned categories of claims. Refers all licenses that do not meet the criteria to the specialist or the   supervisor.

    Performs the following routine licensing duties: determines completeness and consistency of the licensing documents; creates records in the online division system; documents remarks on worksheet; determines if correspondence is needed and appropriate methods of correspondence; corresponds with cable system representatives  by telephone, conventional  or electronic mail or  fax to resolve problems; refers unusual  problems  to specialist or supervisor as appropriate;   makes updates to online records; reviews EFT payments; answers routine questions and resolves problems;  verifies that EFTS and statements of account match; compares data records with   copies and updates records  as necessary.

    Independently prepares letters, memoranda and other documents pertinent to the functions and daily operations of the section; collects information and prepares reports required for reporting necessary statistics as requested.

    Is expert in all aspects of a mail and file unit's operation, including applicable mail and file policies and procedures. Independently maintains numerous office files; prepares cross-reference files, folder labels and other materials to facilitate the use of the files; searches for materials and files as requested; updates licensing manual and automated files; performs frequent checks of the Licensing Division’s website for completeness and accuracy. Updates and makes revisions to web-based information as needed.

    Independently reads and distributes mail; routes incoming mail to proper disposition; forwards incoming letters, applications and licensing documents to appropriate staff. Prepares cross reference materials and other file maintenance functions, prepares statements for microfilming by contractors and performs contractor quality   output.

    Properly documents statutory licensing documents. Processes remittances and cash submitted to ensure integrity and security of these documents, and royalty and service   fees.

    Performs other duties as assigned.

    Travel Required

    Not required

    Supervisory status

    No

    Promotion Potential

    08

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/540946700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.