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    WHAT IS THE HUMAN CAPITAL OFFICE DIVISION?The HCO mission is to make IRS an employer of choice and a leader in human capital planning and management. It develops strategies and tools for recruiting, hiring, developing and retaining a highly skilled and high performing workforce to support the IRS mission. HCO develops and implements technology-enabled systems to improve human capital planning  and management  and to empower employees to achieve their potential.

    WHAT DOES A HUMAN RESOURCES SPECIALIST DO? The Human Resources Specialist serves as a Case Management Specialist in the Workers' Compensation Branch (WCB) in the Centralized Activities function within the Work-life Benefits and Performance (WBP) Division of the Human Capital Office (HCO). In this capacity, you will provide a full range of expert technical guidance and consultative services to management and employees associated with the workers' compensation program.

    As a Human Resources Specialist you will:

    • Serve as the point of contact for all OWCP (Office of Workers' Compensation Program) claims submitted from field offices. Provide technical advice and guidance to managers and claimants Service-wide on the full range of OWCP issues. Explain rules and procedures to claimants to help them understand their full rights, options, and obligations. Consult with Staffing, Labor/Employee Relations, EEO Specialists, claimants' physicians, and DOL (Department of Labor) personnel to develop a comprehensive and/or integrated approach for addressing/resolving case issues.
    • Review new claims to determine nature of claim and adherence to current guidelines, regulations, and policies. Interpret facts and events, and/or identify aggravating or mitigating factors relevant to the claim. Determine appropriate follow-up action including submitting claims to the DOL, providing procedural guidance, controverting questionable claims, referring cases for fraud, recommending rehabilitative efforts, or other appropriate action.
    • Perform extensive research and fact-finding, analysis of results, and application of appropriate regulations, policies, and appeals board decisions in preparing documents. Review ECAB (Employee Compensation Appeals Board) hearing rulings and uses these decisions as a basis for controversions and challenges, and also in hearing transcript responses to DOL claims examiners/hearing representatives for adjudication purposes.
    • Maintain well-documented electronic and paper case histories and provides correct data for cost containment recordation. As needed, prepare correspondence on complex, delicate, or highly-contested case matters.
    • Perform other related services to clients such as conducting training/orientation sessions, making visitations to field offices and the DOL, and initiating counseling sessions via conference calls.
    • Provide feedback and suggestions to managers, analysts, and Senior Human Resources Specialists on policy setting, revision of office manuals (Internal Revenue Manual (IRM) Internal Procedures Manual (IPM) etc.) or documents, and on other group projects.
    • Write responses to formal EEO Investigation affidavit questionnaires. Consult with the IRS General Legal Services (GLS) Attorneys to prepare for court and testify.

    If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.
    WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov

    Travel Required

    Occasional travel - Travel may be required 1 to 5 nights per month

    Supervisory status


    Promotion Potential


This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/540876200. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.