This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/539610900. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
This position is located at Navy Gateway Inns & Suites at Naval Station Everett, Smokey Point. Incumbent manages the daily operations of the front desk, reservations, and group reservation office for the lodging program.
Learn more about this agency07/15/2019 to 07/26/2019
$18 - $20 per hour
NF 3
1 vacancy in the following location:
No
Not required
No
Permanent
Full-Time
Competitive
03
Yes
No
VA-19-20280
539610900
Ensures security measures are maintained at all times. Ensures guest privacy is maintained at all times. Supervise all front desk operations and reservations including cashiering, reservations and room assignments to maximize occupancy. Supervises three or more NF-02 front desk personnel. The incumbent trains, instructs, and supervises personnel assigned to the Front Desk in both a formal training setting and on-the-job training. Participates in hiring front desk staff, evaluates and counsels staff, completes performance evaluations, approves leave requests, and recommends performance awards. Reviews reports from the Night Audit concerning occupancy, vacancy, call accounting system and other related areas. Ensures the front desk operates in accordance with established instructions and procedures. Performs all front desk related duties as required. Acts as the resident expert regarding the Hotel’s Property Management System (PMS), Key Card System and CORE Inventory Management System. Utilizes the PMS to access guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests. Resolves administrative problems, routine operational issues, and complaints related to front desk operations. Oversees the front desk change fund and coordinates cash audits quarterly. Responsible for the accountability of all keys and any other inventory maintained at the front desk. Reconciles room status with the housekeeping report. Performs other duties as assigned.
Requires one-year work experience that demonstrates knowledge of basic principles, concepts, standards, regulations and administration related to hospitality operations. Professional knowledge of the lodging organization, administration, policies/procedures, and supervisory practices in conducting day-to-day operations. Must be skilled in the use of a personal computer and various software programs, including knowledge of the property management system. Must possess basic math and reading skills. Must be able to communicate clearly and effectively both verbally and in writing in English.
Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee’s eligibility to work in the United States. Salary is dependent on experience and/or education.
DON is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. The DON provides reasonable accommodations to applicants with disabilities.
You will be evaluated for this job based on how well you meet the qualifications above.
All resumes will be reviewed to determine if they meet the hiring eligibility and qualification requirements listed in this announcement, and will be rated based on the information provided in the resume to determine the level of KSAs related to the job requirements. Using the qualifications of the position, a predetermined rating criterion of KSAs will be used for each resume. Best qualified applicants will be referred to the hiring manager.
Resume
Fleet & Family Readiness Job Application located on navylifepnw.com website: http://www.navylifepnw.com/jobs
Proof of education and/or certification transcripts/copy of degree/certification) if qualifying based on education or certification.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
To begin the process, click on the Apply Online button to create an account or log in to your existing USAJOBS account.
All applicants will be notified regarding their status by email. Applicants will either be contacted for an interview or sent an email of non-selection 3-6 weeks after the announcement closing date.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/539610900. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Learn more about
This position provides front desk service for the lodging program that contributes directly to the military members to all eligible patrons. Employee privileges include access to base facilities such as gyms, recreation centers, restaurants, and discount tickets to sporting and entertainment events.