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    This position is being announced under FEMA's Cadre of On-call Response/Recovery Employee (CORE) Program.  This is a temporary appointment in the Excepted Service, not to exceed 2 years, with the option to extend based on workload and funding availability. Veterans Preference does not apply to the CORE selection process.

    View common definitions of terms found in this announcement.

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    When disaster strikes, America looks to the Federal Emergency Management Agency (FEMA). Now FEMA looks to you. Join our team and use your talent to support Americans in their times of greatest need. FEMA prepares the nation for all hazards and manages Federal response and recovery efforts following any national incident. We foster innovation, reward performance and creativity, and provide challenges on a routine basis with a well-skilled, knowledgeable, high performance workforce. Please visit www.fema.gov for additional information.

    EMERGENCY ASSIGNMENT: Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites. All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions.

    The primary purpose of this position is to serve as a senior analyst and advisor to management on the evaluation of the productivity and efficiency of managed work. The work of this position is typically performed in a staff capacity that supports the principal mission or line program(s) of the agency or organizational components. The ideal candidate for this position possesses working knowledge of a technical help desk environment, information/communications concepts, techniques, methods, and procedures to develop and recommend staffing plans to management based on forecasted calls and trends to satisfy agency requirements and for improving the overall effectiveness of information technology. You will be expected to acquire a Contracting Officer Representative Level 3 certification within a 6 month time-frame. Typical assignments include:

    • Participating in decision-making sessions and advising call center management on staffing requirements, offer solutions, and interpretation of reports.
    • Performing work that involves the oversight of planning and delivery of customer support services, that include installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements.

    Promotion Potential: Positions filled under Stafford Act regulations generally do not have documented promotion potential; however, dependent on an employee’s ability to perform higher level duties, the continuing need for an employee to perform work associated with a higher level position, and administrative recommendation and approval, promotions may be earned by CORE employees.

    Travel Required

    Occasional travel - Occasional non-emergency travel may be required.

    Supervisory status


    Promotion Potential


This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/539142700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.