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    Duties

    Summary

    The Telephone Operator works as part of the VA Central Iowa Health Care System (VACIHCS) Business Office, providing telephone customer service to incoming and in-house calls for the health care system. The Telephone Operator operates the telephone system, records calls, and issues pages to on-call staff. The incumbent also performs administrative duties related to and in support of telephone operations for the health care system.

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    Responsibilities

    Duties include but are not limited to:

    • Operates one of the console telephone systems within the VACIHCS main facility
    • Receives and places local, long-distance and Federal Telephone Service (FTS) calls
    • Places all international calls and records appropriate information for billing purposes
    • Provides excellent customer service for incoming callers and in-house callers and answers questions of callers using various VACIHCS directories and transfers calls as requested.
    • Maintains on-call schedule for those areas such as pharmacy, radiology, tissue typing, dialysis, nuclear medicine, etc.
    • Assists in locating on-call employees or gives telephone number to authorized personnel
    • Maintains an attitude and sensitivity that reflects a cooperative, compassionate, considerate and helpful manner with patients, visitors and other VACIHCS employees
    • Updates the local phone directory as needed
    • Demonstrates recognition of the worth of their customers and co-workers by treating them with dignity and respect.


    Work Schedule: All days of the week, various tours from 6:00 AM-12:00 midnight
    Telework: Not Available
    Virtual: This is not a virtual position
    Position Description/PD#: Telephone Operator/PD30337-A
    Relocation/Recruitment Incentives: Not Authorized
    Financial Disclosure Report: Not required

    Travel Required

    Not required

    Supervisory status

    No

    Promotion Potential

    4

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/538617200. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.