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    Duties

    Summary

    PLEASE NOTE: Based on the current hiring restrictions, selectees may be subject to additional approvals prior to an offer being extended.

    This position is located in Information and Security Services, User Services Division, It Service Desk Branch. The incumbent will have the primary responsibilities of being the initial point of contact for a wide range of computing issues within the Bureau of the Fiscal Service and with Fiscal Service business partners.

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    Responsibilities

     The following are the duties of this position at the GS-9. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.
    - Provide first-level contact and problem resolution for both Fiscal Service employees as well as Fiscal Service business partners on issues related to end user applications, operating systems, network, and other IT issues.
    - Record and handle critical IT service outages or degradation impacting mission critical business applications.
    - Manage end user accounts using a variety of software solutions. 
    - Support PKI encryption technologies for Fiscal Service customers that access critical Fiscal Service payment applications. 
    - Create standard operating procedures, scripts, and knowledge articles for branch staff to use during customer interactions.

    Travel Required

    Not required

    Supervisory status

    No

    Promotion Potential

    09

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/537537100. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.