WHAT IS THE HUMAN CAPITOL OFFICE (HCO) DIVISION? The HCO mission is to make IRS an employer of choice and a leader in human capital planning and management. It develops strategies and tools for recruiting, hiring, developing and retaining a highly skilled and high performing workforce to support the IRS mission.
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WHAT DOES A LEAD HUMAN RESOURCES SPECIALIST DO? As a Senior Human Resources Specialist, you will provide expert advice and consulting service to managers and executives throughout the IRS on all technical facets of the recruitment and staffing program. You will also provide a broad range of advice/guidance in other specialty program areas, including employee benefits, position management/classification, personnel processing, and workers’ compensation in developing recommendations/courses of action to address and/or resolve recruitment and placement issues.
As a Lead Human Resources Specialist (Lead Case Management Specialist) you will:
- Provide authoritative technical advice and assistance to other case management specialists covering the full spectrum of injury compensation claims. Serve as an expert in all program aspects, ranging from procedural/systemic issues to controverting questionable claims and fraud referrals. He/she is regularly consulted by others in developing innovative strategies/approaches for resolving unprecedented or highly controversial situations/circumstances and may be responsible for an inventory of extremely complex cases
- Articulate and communicate to the team the assignment project, problem to be solved, actionable events, milestones, and/or program issues under review, and deadlines and time frames for completion.
- Lead the team in: identifying, distributing and balancing workload and tasks among employees in accordance with established work flow, skill level, and/or occupational specialization; make adjustments to accomplish the workload in accordance with established priorities to ensure timely accomplishment of assigned team tasks; achieve desired results; and ensure that each employee has an integral role in developing the final team product.
- Train IRS managers and Workers Compensation Branch team members or arrange for training in methods and techniques of team building and work in teams to accomplish tasks or projects, and provide or arrange for specific administrative or technical training necessary for accomplishment of individual team tasks.
- Report to the supervisor periodically on team and individual work accomplishments, problems, progress in mastering tasks and work processes, and individual and team training needs.
- Research, learn, and apply a wide range of qualitative and/or quantitative methods to identify, assess, analyze and improve team effectiveness, efficiency and work products.
- Utilize various automation systems to maintain well-documented electronic and paper case histories. As needed, gather and provide necessary data for cost containment recordation or other purposes.
- Intercede with the supervisor on behalf of the team to inform the supervisor of performance management issues/problems and to recommend/request related actions, such as assignments, reassignments, promotions, tour of duty changes, work reviews, and performance appraisals.
- Resolve simple, informal complaints of employees and refer others, such as formal grievances and appeals, to the supervisor or an appropriate management official.
If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.
WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov
Occasional travel - Travel may be required 1 to 5 nights per month
Job family (Series)
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/536282600. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.