WHAT IS THE Small Business/Self-Employed DIVISION:
The Small Business/Self-Employed (SB/SE) Division provides examinations and taxpayer education services for about 7 million small businesses and upwards of 33 million self-employed and supplemental income taxpayers.
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WHAT DOES AN ACCOUNT MANAGEMENT SYSTEMS INVENTORY CONTROL COORDINATOR DO? An Inventory Control Coordinator serves as the principal advisor and coordinator for inventory management, Account Management System (AMS) reports, and/or appropriate Compliance systems/equipment that are used to provide accurate and timely inventory of taxpayer records, manage case assignments, assess cycle time, and/or work distribution. Primary components of the agency-wide AMS System are: the ability to describe the physical location or the stage of processing for a case file, and the automatic processing from creation, final resolution, and closure of cases. The position ensures that inventory and/or automation equipment is controlled and works to allow the site to meet all management goals as well as ensuring Customer Satisfaction is a primary focus for all actions. The Inventory Control Coordinator will be responsible for interpreting and/or troubleshooting the data/equipment problems, resolving reject situations/equipment or software problems, and assisting others in doing the same. The AMS Inventory Control Coordinator works closely with the site’s management to ensure all site and national goals are met. The Inventory Control Coordinator may work closely with the Information Technology (IT) organization to report equipment/software problems.
As an Account Management System (AMS) Inventory Control Coordinator you will:
- Work with management and users to determine information, data, software, and/or equipment needed for operational activities. The result may require coordination with MITS or Headquarters for additional information, technical assistance, work scheduling, or timeframes for systemic resolution.
- Advise management on problems that impact employees, work processes, and/or program goals. Responsibilities include ensuring that all appropriate listings or trouble tickets are timely researched and resolved. Provide feedback to management on untimely listings and resolutions.
- Create reports that assist managers and users to track inventory and establish priorities. Inventory reports could include statutes, case assignment sorts, overage, rejects, and/or equipment. The incumbent has the knowledge of the work processes and systems within Compliance (i.e., Account Management System (AMS), Automated Collection System (ACS), Automated Substitute for Return (ASFR), Automated Underreporter (AUR), Report Generating Software (RGS), Correspondence Examination Automated Support (CEAS), or related Compliance system(s)) and Integrated Data Retrieval System (IDRS).
- Identify error trends and barriers in automation, AMS, and inventory control processes that require additional training and/or guidance. Identify and assist with the development of basic and refresher training for AMS, applicable Compliance system, and/or IDRS.
- Review and analyze various AMS daily and weekly reports and the IDRS weekly control reports (CCA) for program effectiveness. Monitor WP&C for correct reporting and make adjustments as necessary. Move inventory through AMS as needed (up to and including site to site, department to department. Coordinate with managers to set thresholds, and assign skill codes.
- Assist management and other users in reviewing, interpreting and analyzing data provided through routine reports, and use integrated software products to develop non-routine or ad hoc reports designed to gather unique or specialized data to address management concerns or specified needs.
- Resolve complex-processing problems, identify and resolve local AMS, and/or applicable Compliance system problems, and, as necessary, develop procedures and guidelines for employees.
- Coordinate the implementation of automated applications. Implementations may include: training new users, identifying personnel and procedural issues raised by the automation process, securing supplies, forms necessary for automation, converting paper documents to data files, and testing applications.
- Perform other duties as assigned.
If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.
WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov
Job family (Series)
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/536124600. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.