WHAT IS THE HUMAN CAPITOL OFFICE (HCO) DIVISION? The HCO mission is to make IRS an employer of choice and a leader in human capital planning and management. It develops strategies and tools for recruiting, hiring, developing and retaining a highly skilled and high performing workforce to support the IRS mission.Learn more about this agency
WHAT DOES A SENIOR QUALITY ASSURANCE SPECIALIST DO? A Senior Quality Assurance Specialist in Personnel Security (PS) plans, organizes, and oversees activities of the Quality Assurance Team. You will direct the administration, evaluation, and coordination of a comprehensive quality assurance program for all areas of PS, and manage the organization's quality program and elements of the program to gauge compliance with directives, assess established processes, identify deficiencies, implement corrective measures, and improve processes to enhance mission effectiveness and efficiency. You will establish, revise, or review policies, procedures, mission objectives, and organization design, as necessary to eliminate work problems or barriers to mission accomplishment, promote team building, and implement quality improvements in response to concerns with regulatory compliance. You will lead projects and programs, provide technical advice, recommend solutions to problems, and review quality control plans. In this role, you will support process improvement projects through detailed analysis, reporting, evaluation, and application of extensive project management skills.
As a Senior Quality Assurance Specialist you will:
- Review, assess, and develop a variety of product assurance technical documentation for technical accuracy, applicability, efficiency, appropriateness and cost effectiveness. Develop or modifies policies, procedures, guides and formats.
- Develop, manage, and maintain quality assurance programs, plans, and processes within Personnel Security and across functional lines for the IRS and external agencies.
- Conduct studies and analyses of current Personnel Security operations to determine how modifications can be accomplished. Prepare and submit reports of finding, conclusions and recommendations. Upon approval of recommendations, initiate actions to implement; maintain continuous liaison and follow-up. Develop criteria and methods for evaluating quality accomplishments and trends.
- Coordinate the efforts of the various quality elements in order to accomplish the quality assurance objectives in a timely and cost effective manner. Provide direction to the Service and to the quality assurance staff. Prepare a variety of regular and on-time reports on program status, technical evaluations, resource requirements, and input to briefings.
- Serve as a facilitator for cultural change in the attitudes and approaches toward quality, and develop methods of extending the prevention approach to quality instead of the inspection approach.
- Implement quality assurance principles in all aspects of assigned programs and be responsible for the implementation of quality objectives throughout the program.
- Work directly with counterparts in IRS Business Units and with OPM to address all quality assurance actions associated with OPM management of IRS investigations. Recommend and support process, procedure, training and other changes based on Personnel Security performance data and quality reviews. Monitor regulatory and legislative requirements to determine and timely execute required changes to Personnel Security performance measures and quality control plans.
- Develop, coordinate and recommend policy and/or policy changes to improve effectiveness and efficiency of Personnel Security programs. Develop plans and objectives to assigned issues and programs that impact the way Personnel Security does business.
- Recommend, develop and implement sampling methods and performs statistical analyses of data to determine trends. Identify, recommend, and support implementation of actions to improve Personnel Security performance, including training, procedure or other documentation, or process change. Coordinate with all Personnel Security and Business Unit functions to implement performance and monitor improvements.
- Investigate customer complaints and deficiency reports. Identify negative trends, perform an independent quality assurance analysis, and coordinate with business units and supporting personnel as to corrective action required. Assess proposed corrective actions and initiates closing actions.
- Plan, direct, and coordinate the work of lower-graded Quality Assurance Specialists. You will plan work for accomplishment by subordinates, set and adjust priorities, evaluate requirements for additional resources, make decisions on work problems presented by subordinate personnel, and provide input on performance. You will ensure personnel use proper data collection techniques and procedures for evaluation, inspection and audit programs and a number of related databases and spreadsheets to capture and catalog data elements for trending, research, and benchmarking.
WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov
Occasional travel - Travel may be required 1 to 5 nights per month
Job family (Series)
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/536046500. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.