This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/535967600. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
WHAT IS THE HUMAN CAPITAL ORGANIZATION DIVISION? The HCO mission is to make IRS an employer of choice and a leader in human capital planning and management. It develops strategies and tools for recruiting, hiring, developing and retaining a highly skilled and high performing workforce to support the IRS mission
See Other Information for Locations
06/07/2019 to 06/21/2019
$104,821 - $165,346 per year
GS 14
2 vacancies in the following location:
Yes—as determined by the agency policy.
Occasional travel - 1-5 nights per month may be required
No
Permanent
Full-Time
Competitive
14
No
No
19CE1-HCN0498-1702-14-DN
535967600
WHAT DOES AN EDUCATION SERVICES SPECIALIST DO? As an Education Services Specialist, you will serve as an expert technical advisor in the Leadership, Education and Delivery Services (LEADS) division of the National Headquarters Human Capital Office, to a team of Education Services Specialists in designing, developing, testing, managing and delivering a full range of learning products, system technologies and services to improve the employee performance of LEADS and to meet LEADS strategic business goals and objectives. You will serve as a senior member of the Learning Advocate office, with primary responsibility for coordinating and leading the Service’s eLearning initiatives. Other duties include conducting business process reengineering efforts, identifying and analyzing business unit customers’ training needs, creating educational and marketing materials and working with developers with system integration, and researching and identifying improvements as new technology is approved for use in the IRS. You will direct the team in strategic, tactical and administrative planning and execution of all products and services for which they are responsible. You will provide analytical staff work, including consulting services to external and internal stakeholders in the areas of performance support, and advanced learning technologies, from a knowledge management framework, throughout IRS. Emphasis is on the application of advanced learning technologies to address business organizational performance needs in an e-learning environment. You will provide regular updates, reports and briefings to the supervisor regarding status of work assignments and administrative matters. You will also coordinate the preparation, presentation, and communication of work-related information to the supervisor.
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WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at http://www.jobs.irs.gov/
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As an Education Services Specialist you will:
◦ Direct the team in broad complex long-term studies and research that require application of advanced analytical techniques in order to make recommendations related to learning systems requirements and changes.
◦ Establish learning systems program goals and objectives (i.e., course design and development strategies, training delivery processes, technology enabled learning enhancements and processes, etc), ensure timely execution of program activities, and determine approaches to achieve goals. This process includes formulating, administering and adhering to the business unit policies and procedures and participating/leading task forces or special projects to accomplish such goals and objectives.
◦ Articulate work assignments, projects, problem areas, significant issues, and deadlines for completion to team members. Lead the team in identifying, distributing, and balancing workload based on established workflow and skill levels. Make adjustments to complete work assignments based on priorities and/or deadlines. Ensure integration of team members in developing the final team product (s).
◦ Provide guidance in the selection and application of appropriate problem-solving methods and techniques for team members. Provide advice on work methods, practices, and procedures relative to work assignment/project as well as assistance in identifying parameters to viable solutions.
◦ Train or arrange for the training of team members in methods and techniques of team building to accomplish tasks/projects. Serve as coach, facilitator, and/or negotiator in coordinating team initiatives and in consensus-building activities among team members.
◦ Provide regular updates, reports and/or briefings to the supervisor regarding status of work assignments and administrative matters. Monitor work in progress and review completed work to ensure adherence to program policies/priorities, work methods, quality guidelines, and established deadlines. Identify any technical deficiencies and arrange for necessary training. Coordinate the preparation, presentation, and communication of work-related information to the supervisor.
◦ Maintain program and administrative reference materials, project files, and relevant background documents and makes available policies, procedures, and written instructions from the supervisor. Maintain current knowledge to answer questions from team members on policies, directives, procedures, etc.
◦ Identify cost and resource issues with officials in budget and finance and make recommendations to management for compliance with established goals and objectives. Prepare required narrative statistical reports and recommend corrective measures. Assess the impact of new programs and legislative changes on existing systems and resources. Present findings through consolidated status reports, oral presentations, memoranda and other documents as required. Make recommendations to management on resources for user acceptance testing.
◦ Collaborate with all levels of management in the division as well as with executives in the business and functional divisions to identify and clarify systems technical information and make recommendations to improve system effectiveness
◦ Analyze Servicewide strategic business objectives and recommend, develop and prototype alterative learning approaches and applications and establish measures to capture business benefits. Prepare recommendations and implement project plans to meet long and short-range business goals
You must meet the following requirements by the closing date of this announcement.
GS-14 Level: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-13 grade level in the Federal Service. Specialized experience for this position includes: An Expert knowledge and experience with learning and education approaches to evaluate viable approaches for meeting organizational objectives for performance improvement. Expert knowledge of organizational learning theories and technologies, including knowledge management and its business value and use in addressing a wide range of business goals and objectives. Expert knowledge of the application of a wide range of qualitative and quantitative methods to accomplish complex projects or studies of broad scope to improve program effectiveness of a Service-wide scope and cost efficiencies. Ability to negotiate effectively with management to accept and implement recommendations which may involve substantial use of resources. Expert knowledge of the latest developments in performance support outside the agency to develop and expand performance support systems and their components for Service application.
-The experience experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis.
-To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.
In addition to the above requirements, you must meet the following, if applicable:
You must have been at the GS-13 level for 52 weeks (time-in-grade requirement).
2 Positions are located in HCO/LEADS/CDS, Leadership, Education, and Delivery Services/Centralized Delivery Services, selectees will Remain in their current POD.
POSITION DESCRIPTION, 94535
A PM/C SharePoint site is available for IRS Employees at: https://organization.ds.irsnet.gov/sites/HCOETS/PMC/SPDLibrary/SitePages/Home.aspx
CONDITIONS OF EMPLOYMENT:
You will be evaluated for this job based on how well you meet the qualifications above.
Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a “not qualified” determination.
Rating: Your application will be evaluated on the competencies of the position to be filled per the IRS Merit Promotion Plan in the following areas: Conflict Management, Customer Service, Education and Training, Flexibility, Influencing/Negotiating, Managing Human Resources, Oral Communication, Planning and Evaluating, Teamwork.
Your application will also be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. IRS employees may obtain most recent awards listing at https://persinfo.web.irs.gov/
Your rating may be lowered, if your responses to the online questions are not supported by the education and/or experience described in your application.
Referral: You will be assigned to one of three quality groups. Each group represents a quality level (i.e., Superior/Best Qualified, Highly Qualified, Qualified). Candidates will be considered in quality group order.
If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.
If you are a displaced or surplus Treasury employee eligible for the Career Transition Assistance Plan (CTAP), you must receive a score of, HIGHLY QUALIFIED or better to be rated as well qualified to receive special selection priority.
A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).
All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional). To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view Resume Tips
Career Transition Assistance Plan (CTAP) DOCUMENTATION: If you are a displaced or surplus Treasury employee, click CTAP for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs within and outside the commuting area.
IRS Reassignment Preference Program (RPP)
You must meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.
PERFORMANCE APPRAISAL/AWARDS: Submit a copy of your most recent completed performance appraisal.
IRS employees: If a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.
EDUCATION DOCUMENTATION: If you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. If the position has specific education requirements and you are currently (or have previously been) in the Federal job series to be filled, there is no need to submit a transcript or equivalent at this time. An official transcript will be required if you are selected. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on the announcement's closing date.
Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at http://jobs.irs.gov/seasonal/reasonable-accommodation.html We will provide reasonable accommodation to applicants with disabilities on a case-by-case basis. Please contact Deborah.L.Smith2@irs.gov if you require this for any part of the application and hiring process.
You may check the status of your application for this position at any time by logging onto the USAJOBS “My Account” tab and clicking on “Application Status.” For a more detailed update of your application status, you may click on “more information.” Please notify us if your contact information changes after the closing date of the announcement. Also, note that if you provide an email address that is inaccurate or if your mailbox is full or blocked (e.g., spam-blocker),you may not receive important communication that could affect your consideration for this position.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/535967600. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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WHY IS THE IRS A GREAT PLACE TO WORK? As an IRS employee, you will feel proud knowing you helped make America stronger while working at one of the world’s biggest financial institutions. You will be part of an organization that collects over $2 trillion in revenue and processes over 200 million tax returns annually. We are proud of how we apply the tax law with integrity and fairness to all.The IRS hires talented and dedicated individuals from many backgrounds, including accounting, business, finance, law enforcement and information technology. You will be challenged and supported on a daily basis. Whether you are just starting out or looking for a new opportunity, consider an IRS career.