• Help



    This position is in the Division of Consumer and Business Education (DCBE), a dynamic communications office located in the Bureau of Consumer Protection (BCP) of the Federal Trade Commission (FTC). DCBE is responsible for developing and marketing educational materials to help consumers know their rights in the marketplace and help businesses comply with the FTC laws and regulations.

    Learn more about this agency


    The incumbent will perform the following duties:

    Participates with the Associate Director in strategic and operational planning for the Division of Consumer and Business Education. Identifies Bureau actions, programs, or policies worthy of outreach campaigns, and targets the most effective outlets to use in communicating with intended audiences. Provides input on long-term goals and how to achieve them. Identifies resources required to meet goals, including staff and budget resources. Helps to oversee formulation and execution of DCBE's budget. Manages and oversees consumer and business education campaigns, both large and small, as well as research projects. Plans and assigns the work of DCBE staff, taking into account broad priorities, knowledge and skills of staff members, and the nature of the work. Identifies ways to improve the quality and quantity of the division's work. Evaluates, and leads DCBE staff in evaluating program and campaign results to improve future effectiveness.
    Provides direct supervision of DCBE staff, including developing performance standards and evaluating work performance, and identifying and arranging for developmental opportunities and training. Works with the Associate Director on hiring, promotion, and other personnel decisions.
    Applies substantial experience with FTC law and procedure and with BCP program areas, and broad knowledge of the work of other Commission offices, in the management of DCBE's educational efforts for consumers and business. Works closely with the Bureau Director's office, Associate and Assistant Directors, Regional Offices, staff attorneys and other agency personnel to determine the timing, scope, content, messaging, tone, and legal and factual accuracy of educational materials. Analyzes, reviews and edits DCBE staff's written and design work product, including for legal and factual accuracy; for clarity, grammar, and tone; for its content and messaging; and to determine whether it is appropriate for the intended audience. Ensures that materials adhere to BCP and DCBE standards and are developed according to established procedures. Such standards include the understanding and application of plain-language writing.
    Directs, reviews, and provides input on work of outside contractors.
    Establishes and maintains effective working relationships with individuals and groups of national and regional prominence, including consumer groups, trade associations, and other state and federal government agencies.

    Travel Required

    Not required

    Supervisory status


    Promotion Potential


This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/535963600. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.