• Help



    WHAT IS THE APPEALS DIVISION: Independent by statute, staffed by highly trained professionals who provide mediation for any taxpayer contesting IRS compliance actions. Appeals is the last opportunity for the IRS and a taxpayer to resolve disputes prior to litigation, and ensures that all taxpayers can receive an impartial review of their tax case.

    See Other Information for Locations

    Learn more about this agency


    WHAT DOES A APPEALS OFFICER DO? The Appeals Officer provides final administrative opportunity for taxpayers to resolve tax disputes without litigation by applying the hazards of litigation and using a Quasi-Judicial approach. Administration of the tax laws contributes to taxpayer cooperation and voluntary compliance. At this level, the Appeals Officer works with highly skilled and technically proficient Appeals/IRS Compliance employees, external taxpayers and representatives.

    As a Appeals Officer you will:

    • Conduct Appeals conferences for the settlement of the largest and most complex tax cases in which taxpayers have appealed determinations made by the Service or have filed petitions with the U.S. Tax Court for redetermination of tax liability.
    • Conduct research to determine and apply the law to the facts presented. If a clear precedent is lacking or unclear, determine the appropriate resolution based upon factors including reasonableness, adjudication trends and settlement practices.
    • Analyze case files, documents, and other information relating to tax liability. Review the technical development of issues. Remedy defects/inadequacies either independently or collaboratively, or by referral to the appropriate Service component.
    • Deal professionally/effectively with taxpayers, representatives and co-workers. Conduct conferences. Negotiate with displayed impartiality, on the basis of facts developed and applicable law/regulations, considering the hazards of litigation.
    • As appropriate, provide neutral assistance as a mediator to resolve tax disputes. Conduct separate/joint conferences to assist the parties to arrive at a resolution in an effort to avoid litigation and minimize costs.
    • Work with team members to identify and remove barriers to the completion of cases. Promote a team concept through a variety of ways that may include coaching other team members and sharing best practices or institutional knowledge.
    • Keep current with significant changes in the Internal Revenue Code, regulations, the IRM, court decisions, and other tax publications which relate to assigned areas of responsibilities.
    • Organize work, identify priorities, apply knowledge and skills to expeditiously and correctly resolve and settle cases. Prepare and direct the preparation of paperwork and other items requisite for completion of cases.
    • Maintain appropriate liaison and professional contact with other divisions of IRS. When appropriate confer with Counsel and compliance regarding case development, issue determination and coordination.

      WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov

    Travel Required

    Occasional travel - 1 to 5 nights travel per month.

    Supervisory status


    Promotion Potential


  • Job family (Series)

    0930 Hearings And Appeals

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/535821000. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.