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    The position is located in the Information Technology Division (ITD). This division is responsible for managing and supporting all IT services and operations and their related hardware, software, security and operations. The position requires supporting the following: network servers, infrastructure, network operations, and all other security related tasks, devices and peripherals.

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    In addition, the incumbent is responsible for providing helpdesk and on-site support for all supported EAC hardware including mobile devices, laptops, software, including security, remote access, and the data communications network; providing operational support to EAC staff and contractors. The position requires the prospective technical support specialist to assist with budgeting and procurement for technical equipment and software providing documentation including justifications and plans to carry out diligent procurement. The division is responsible for managing security to ensure the integrity, reliability, accessibility, and confidentiality of information systems and assets. The Information Technology Specialist (Customer Support) primary responsibility is to provide technical assistance to users of computer, network and mobile systems.

    Major Duties

    • Provide technical IT support and guidance to EAC staff members in the operation of the EAC core network. Work closely with EAC staff members as well as other agencies to identify and resolve problems as they relate to the functioning and integrating of hardware (laptop PC's, desktops, printers, scanners, etc.) or with the use of software, both commercial off-the-shelf and EAC developed software.
    • Research, install, configure, and integrate multiple network computer systems (hardware and software) to support the EAC mission and objectives. As required, provide technical training and technical documentation on systems and instruction to EAC staff members utilizing functions and features of supported systems and applications.
    • Evaluate the impact of new technologies on current systems and policies in terms of EAC requirements. Assess performance and effectiveness of new or substantially modified systems in meeting EAC requirements. Monitor, evaluate, and coordinate IT customer service functions and provide reports to EAC leadership on program status. Conduct management surveys and research projects, and/or studies as it pertains to IT or communications and provide feedback to EAC leadership on problematic trends.
    • Provide IT and communications advice to EAC leadership in setting program goals and establishing IT priorities to support the EAC mission and objectives. Evaluate IT issues, summarize, and present findings to aid in the decision making.

    Travel Required

    Not required

    Supervisory status


    Promotion Potential


This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/535485400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.