This position of IMMIGRATION SERVICES ASSISTANT (OFFICE AUTOMATION) starts at a salary of $33,949.00 GS-05, Step 01, with promotion potential to $54,670.00 GS-07, Step 10.Learn more about this agency
Cost of Living Allowance: Cost of living allowance of approximately 3.29% will be considered in accordance with Department of State policies.
- The responsibilities described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence, and limited complexity.
- Pre-screen for accuracy and completeness, a variety of applications and submissions from USCIS customers and/or their representatives including initial supporting documentation; schedule applicant appointment.
- Communicate with and provide customer service directly to applicants.
- Perform analysis on files, reports, and information systems and databases to update information and maintain data integrity.
- Produce highly sensitive and secure documents.
- Identify incoming applications that require expedited service or requests for fee waivers and channel those through the correct work process.
- Edit and create office documents and correspondence using office automation software, i.e. databases, spreadsheets and word processing, manage individual case files, and act as a records liaison with other agencies.
Occasional travel - You may be expected to travel for this position.
Job family (Series)
Conditions of Employment
Probationary Period: You may be required to serve a probationary period of 1 year.
The qualifications for this position must be met by 11:59pm (Eastern Time) on the closing date of this announcement 06/04/2019.
Residency Requirement: There is a residency requirement for all applicants not currently employed by U.S. Citizenship and Immigration Services. This residency requirement states that candidates must have, for three of the last five years immediately prior to applying for this position; (1) resided in the United States; OR (2) worked for the United States Government as an employee overseas in a Federal or Military capacity, OR (3) been a dependent of a U.S. Federal or Military employee serving overseas.
Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions.
Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Management and Budget (OMB) and U.S. Office of Personnel Management (OPM) guidance, and Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.
The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
Conditions of Employment:
- You must be a U.S. Citizen or U.S. National to apply for this position.
- Successfully pass a Background Investigation including financial disclosure.
- You must pass a drug screening.
- You must submit resume and supporting documentation.
- Males born after 12/31/1959 must be registered with the Selective Service.
- Political appointees may require OPM approval before on-boarding.
QualificationsThis vacancy is limited to the first 150 applications received. All applications received prior to midnight (11:59ET) of the day the application limit is reached will be accepted and considered. If the application limit is not reached by the closing date of the announcement, all applications received during the open period will be considered. Any required documents must be submitted at the time that you apply as documents will not be accepted past the day the application limit is reached, if applicable. If you choose to edit your application after it has been submitted, it will be removed from consideration until you re-submit your application. The date your application is last submitted will be used to determine whether you meet the cut-off criteria.
Typing Certification: You must be able to type at least 40 words per minute. You can self-certify by submitting a statement that you can type this speed.
General Office Skills: Applicants must possess knowledge of general office automation software, practices, and procedures.
Physical Demands: Applicants must be able to lift moderately heavy items such as file tubs and record boxes or bins weighing up to 50 lbs.
Motor Vehicle Operation: This position requires operation of a motor vehicle. You must possess a current valid driver's license.
GS-05: You qualify at the GS-05 level if you possess one (1) year of specialized experience, equivalent to at least the GS-04 level in the federal government, which has equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing a combination of the following duties:
- Performing complex office automation duties using word processing to edit and reformat lengthy correspondence and reports, creating and maintaining spreadsheets and databases, responding to inquiries by phone and/or in writing, reviewing and verifying accuracy and completeness of submitted documents for benefits. OR
- You may substitute successful completion of 4 years above high school for the experience required at the GS-05 grade level. This education must have been obtained from an accredited college or university. One year of full-time undergraduate study is defined as 30 semester or 45 quarter hours.
- Reviewing and screening applications for immigration benefits to ensure validity of documentation submitted;
- Providing routine information and assistance on applications for immigration benefits;
- Maintaining subject matter files, technical instructions, and/or operating procedures.
- Analyzing and evaluating cases where expedited screening or resolution of requests for immigration benefits is necessary, determining whether requests for immigration benefits sought are valid and whether applicant is eligible;
- Reviewing and screening applications for immigration benefits to ensure validity of documentation submitted and completeness of supporting documentation;
- Preparing a variety of reports utilizing a number of software applications, and retrieving information from other software systems (e.g., databases, spreadsheets, graphics, and word processing).
It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant work experience and education (if applicable), as it relates to this job opportunity. Please be clear and specific when describing your work history as we cannot make assumptions regarding your experience. Your application will also be rated and ranked among others based on your responses to the online questions.
Please ensure EACH work history includes ALL of the following information:
- Job Title (include series and grade if Federal Job)
- Duties (be specific in describing your duties)
- Employer's name and address
- Supervisor name and phone number
- Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008)
- Start and end dates for each grade/pay level if you've held a federal position.
- Full-time or part-time status (include hours worked per week)
Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.
If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position.
National Service Experience (i.e., volunteer experience):
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service. Please provide the dates and amount of time/hours worked earning this experience.
COMBINING QUALIFYING EXPERIENCE AND EDUCATION (GS-05 ONLY): If you do not qualify based on experience or education alone, you may be able to qualify based on a combination of your experience and education. For more information on combining education and experience, visit the following website: General Schedule Qualification Standards.
DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; telework; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more.
To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet those standards, this position requires completion and adjudication of a background investigation. This may include a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs. The background investigation process is initiated after a selection is made. For more information visit the OPM Myth Buster Page.
If a SECRET or TOP SECRET clearance is needed, all selected candidates must meet the requirements for these clearances prior to placement AND maintain that level of clearance while encumbering the position.
Special Hiring Authorities
The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR § 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR § 315.707. Veterans, Peace Corps/VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.
USCIS uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
It is our responsibility to eliminate any risks to national security, public health, and public safety that could be posed by individuals who use illegal drugs. This position may be subject to random testing as a condition of employment. A positive drug test or refusal to be tested will result in disciplinary action, up to and including removal from Federal service.
Note:If you previously retired from the Federal service and are receiving an annuity, your salary may be offset by the amount of your annuity.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
You will be evaluated and placed in one of the three categories based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), the responses you provide on the application questionnaire, and the result of the online assessments required for this position.
- Best-Qualified: Applicants possessing a background that demonstrates a superior level of all evaluation criteria.
- Well-Qualified: Applicants possessing a background that demonstrates a satisfactory level of the evaluation criteria.
- Qualified: Applicants possessing the basic qualifications, with general knowledge, skills, and abilities.
- Interpersonal Skills
If you are found best qualified, you may be referred to the hiring manager for consideration and may be contacted for an interview. To preview the job questionnaire, click https://apply.usastaffing.gov/ViewQuestionnaire/10512364.
Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligible
If you have never worked for the Federal government, you are not CTAP/ICTAP eligible. Information about CTAP or ICTAP eligibility can be found by clicking here to access OPM's Career Transition Resources website. To be considered well qualified under CTAP/ ICTAP, you must be rated at a minimum score of 80 for this position. In addition, you must submit the supporting documents listed under the required documents section of this announcement.
Veterans with 5-point preference who meet the eligibility and qualification requirements are placed above non-preference eligibles within the category in which they qualify. Veterans who have a compensable service-connected disability of at least 10% are listed in the best qualified category, except when the position being filled is scientific, professional at the GS-09 grade level or higher. This position is not considered scientific/professional. For information on veterans' preference, please click here.
Note: Applicants who are referred to the hiring office for selection consideration may be required to complete a writing sample and/or other writing exercise as part of the interview/selection process. If the hiring office decides to request a writing sample and/or other writing exercise as part of its selection process, a designated contractor or Agency representative will contact you to: (1) inform you of this requirement; and (2) provide further instructions.
- For definitions of terms found in this announcement, please click here.
- We will notify you by email at various stages in the process click here.
- This position IS in the bargaining unit.
- This position IS NOT considered "essential" for purposes of reporting to work when the facility might otherwise be closed.
- USCIS may fill one or more positions using this vacancy.
Background checks and security clearance
Drug test required
- Your resume (No longer than 5 pages in length) that clearly demonstrates experience that meets the requirements of this position as outlined in the "Qualifications" section. You are highly encouraged to save your resume to a PDF document and upload the PDF document in lieu of submitting your resume created through Resume Builder or other such programs(I.E. Word, Google Docs, Etc.). This helps ensure you meet the 5-page resume limit.
- Your responses to the job questionnaire https://apply.usastaffing.gov/ViewQuestionnaire/10512364(submitted through the on-line application process in USA Jobs. Responses DO NOT need to be attached as an additional document to your application).
- Are you qualifying based on education? You must submit a copy of your college transcript (unofficial is acceptable). For verification purposes, the transcript submitted must include your name and name of institution where education was received. Those with foreign education, click this link.
- Veterans: if you are applying for 5-Point Preference you must submit your DD 214 (Certificate of Release or Discharge from Active Duty) showing your Character of Service. If you are applying for 10-point Preference you must fill out the SF-15 (click here for the form) and provide the required documentation listed on the back of the form. If applying as a disabled veteran, submit a copy of your DD-214 along with the letter from the Veterans Administration, or other formal documentation, that clearly identifies overall rating of disability. If applying based on eligibility under the Veterans Opportunity to Work (VOW) Act, you must submit certification from the armed forces that you will be discharged or released from active duty within 120 days from the closing date of the announcement. This must indicate your dates of service, your rank, and confirm that you will be separated under honorable conditions. Click here for more veterans' information. You may request a copy of your DD-214 through the E-Benefits Page.
- Are you claiming special priority selection rights under the Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP)? Submit:
- a copy of your agency notice,
- a copy of your most recent performance rating, and
- a copy of your most recent SF-50, Notification of Personnel Action, noting your current position, grade level, and duty location.
- If you are requesting a reasonable accommodation to the USA Hire Competency Based Assessments, submit documentation to support your request, including the Reasonable Accommodation Request Form found here.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How to Apply
Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include the initial online assessment and the submission of the required documentation specified in the Required Documents section below. The complete application process must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows:
- To begin the application process, Click Apply Online button.
- Answer the questions presented in the application and attach all necessary supporting documentation.
- Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date.
- After submitting an online application, you will be notified whether or not you are required to take additional online assessments through the USA Hire Competency Based Assessment system. This message will be delivered to you both on-screen and via email notification.
- If you are asked to take the USA Hire Competency Based Assessments, you will be presented with a unique URL to access the USA Hire system. Access to USA Hire is granted through your USAJOBS login credentials. Be sure to review all instructions prior to beginning your USA Hire Assessments. Click here for Computer System Requirements
- Note, set aside at least 3 hours to take these assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue at a later time, you can re-use the URL sent to you via email and also found on the Additional Application Information page that can be located in the application record in your USAJOBS account.
To verify the status of your application both during and after the announcement open period, log into your USAJOBS account. All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, click here.
Reasonable Accommodation Requests:If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended and Americans with Disabilities Act 1990 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a reasonable accommodation in your online application. Requests for Reasonable Accommodations for the USA Hire Competency Based Assessments and appropriate supporting documentation for Reasonable Accommodation must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for Reasonable Accommodations are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments. You must complete all of the assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a Reasonable Accommodation, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here.
Agency contact information
HROC Staffing Help Desk
AddressUS Citizenship and Immigration Services
70 Kimball Ave
South Burlington, VT 05403
Based on your application and your responses to the application questionnaire, you may be presented with instructions on how to access the USA Hire system to complete the online assessments. The online assessments must be completed within 48 hours following the close of this announcement. You will have the opportunity to request a testing accommodation for the assessment should you have a disability covered under the Americans with Disabilities Act (ADA).
Your assessment results will be kept on record for one year and used toward future positions for which you might apply that require the same assessments.
We expect to make a final job offer within 90 days after the deadline for applications. If you are selected, we will conduct a suitability/security background investigation.
Telework: Telework eligibility is based on the needs of the office and is subject to change.
Additional information pertaining to your interest and availability for this position may be needed after the closing date of the job opportunity announcement; therefore, a timely response to these requests must be adhered to in order to remain in consideration.
If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment.
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
- An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
- An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
- An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Legal and regulatory guidance
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/535325300. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.