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    This position is located in the Information Management Division, a subordinate organization of the Office of Resource Management of the Bureau of International Narcotics and Law Enforcement Affairs (INL/RM/IM). The incumbent serves as an Information Technology Specialist, reporting to the Division Chief.  

    This announcement has been amended to add additional hiring paths and the addition of veterans documentation to the Documents for Auto-Request.

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    • At the GS-12 and 13 levels, the incumbent performs essentially the same duties as outlines below; however, the scope and complexity of assignments are of less responsibility and independence and receives closer than normal supervision.
    • Applies performance measurement techniques and metrics and, based on results, recommends configuration changes, reallocation of resources, or upgrading systems to enhance IT systems operations.
    • Monitors systems operation to ensure that procedures and guidelines for operating these systems are followed and determines possible revisions of procedures to eliminate and prevent any possible system disruption.
    • Advises other specialists and managers on implementation of new or enhanced IT systems including providing on-the-job and formal training for new and revised methods and techniques for resolving IT issues.
    • Troubleshoots and investigates systems problems, including the performance of e-mail operations. Implements plans for the recovery of system data in the event of IT equipment or software failure.
    • Schedules maintenance activities during off-peak usage periods; resolves problems, such as defective hardware components or corrupted software; and implements systems security plans and policies and preventive maintenance schedules.

    Travel Required

    Occasional travel - Occasional travel may be required.

    Supervisory status


    Promotion Potential


This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/534360300. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.