The Deputy Director, Service Delivery Staff (SDS) has an essential role in this mission through customer-focused operations of enterprise-wide services and the Justice Management Division (JMD). The position of Deputy Director reports to the Office of the Chief Information Officer (OCIO), Director of SDS.Learn more about this agency
Within the Department of Justice (DOJ), the OCIO is charged with driving information and technology (IT) solutions at the pace of American innovation.
The duties of this position are multifaceted and require an individual who is capable of operating and delivering in a fast-paced and demanding setting. The Deputy Director is responsible for the delivery of high quality, customer-centric services to ensure the success of the DOJ and its component organizations. This includes extensive coordination with the SDS Deputy Director for Enterprise Operations and Services in developing, championing, validating, and transitioning IT approaches, delivering an agile systems engineering framework for innovative IT services, and ensuring interoperability and integration of all IT services and systems through DOJ-wide engineering activities and processes.
This individual must be nimble and responsive 24/7 to critical system outages or service interruptions of mission-essential functions. To accomplish this, the Deputy Director in collaboration with the Deputy Director for Enterprise Operations and Services, and the Director, SDS is responsible for leading and managing SDS, a diverse workforce of over 100 technical personnel including government and contractor employees, as well as its associated budget.
Occasional travel - You may be expected to travel for this position.
Job family (Series)
Conditions of Employment
- We must receive your application by 11:59 pm (EST) on the closing date.
- You must be a U.S. citizen to qualify for this position.
- You must meet all minimum qualifications to be considered eligible.
- You must submit to a drug test and receive a negative drug test result before you can be appointed into this position.
- You will need to successfully complete a background security investigation before you can be appointed into this position. Entrance on duty is contingent upon preliminary completion of a security clearance.
- Veterans' preference is not applicable to the Senior Executive Service.
- Only experience obtained by closing date of this announcement will be considered.
- This position requires a Top Secret Clearance/SCI -- (Candidate must be able to obtain the required security clearance).
As a basic requirement for entry into the SES, applicants must provide evidence of progressively responsible leadership experience that is indicative of senior executive level management capability and directly related to the skills and abilities outlined under Mandatory Technical Qualifications and Executive Core Qualifications.
The application process used to recruit for this SES position is the TRADITIONAL method. The applicant must address the Executive Core Qualifications and Mandatory Technical Qualifications separately. Your resume or other format must not exceed seven pages, including an optional cover letter.
QualificationsWe recommend that your resume emphasize your level of responsibilities, the scope and complexity of the programs managed, and your program accomplishments, including the results of your actions. You will be evaluated to determine if you meet the minimum qualifications required of the position and on the extent your application demonstrates that you possess the knowledge, skills, and abilities required of the Deputy Director Service Delivery Staff Customer and Business Solutions. Please be sure to give concrete examples of your experience and demonstrate the complexity of the knowledge you possess.
YOU WILL BE EVALUATED ON ALL OF THE FOLLOWING MANDATORY TECHNICAL QUALIFICATIONS (MTQ): Your responses to the MTQs should be addressed separately, not to exceed TWO pages per MTQ.
MTQ 1. Demonstrated technical knowledge of and experience with key aspects and issues of centralized, distributed, and cloud based business systems, agile and develops operations software engineering patterns, networks and telecommunications infrastructure solutions, enterprise systems integration, and IT security.
MTQ 2. Demonstrated ability to manage, lead, and maintain customer engagement and consensus across large, complex multi-component IT programs that may include multiple component organizations. Should include demonstrated experience and expert knowledge of enterprise-wide IT operations, lifecycle management, customer care, risk management, and compliance.
MTQ 3. Demonstrated experience and expert knowledge in managing a large, diverse, and multi-functional technical organization which includes both government employees and a large contractor workforce to include demonstrated experience leading large-scale and complex IT transformations.
IN ADDITION, YOU MUST CLEARLY DOCUMENT AND DEMONSTRATE THE FOLLOWING EXECUTIVE CORE QUALIFICATIONS (ECQ), NOT TO EXCEED TEN PAGES TOTAL:
ECQ1 - LEADING CHANGE. This core qualification involves the ability to bring about strategic change, both within and outside the organization, to meet organizational goals. Inherent to this ECQ is the ability to establish an organizational vision and to implement it in a continuously changing environment.
ECQ2 - LEADING PEOPLE. This core qualification involves the ability to lead people toward meeting the organization's vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts.
ECQ3 - RESULTS DRIVEN. This core qualification involves the ability to meet organizational goals. Inherent to this ECQ is the ability to make decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.
ECQ4 - BUSINESS ACUMEN. This core qualification involves the ability to manage human, financial, and information resources strategically.
ECQ5 - BUILDING COALITIONS. This core qualification involves the ability to build coalitions internally and with other Federal agencies, State and local governments, nonprofit and private sector organizations, foreign governments, or international organizations to achieve common goals.
Additional information on the Executive Core Qualifications can be found at http://www.opm.gov/ses/recruitment/ecq.asp.
Please refer to OPM's Guide to the Senior Executive Service Qualifications for more detailed information at https://www.opm.gov/policy-data-oversight/senior-executive-service/reference-materials/guidetosesquals_2012.pdf
OFFICE OF PERSONNEL MANAGEMENT (OPM) REVIEW AND APPROVAL: OPM is required by law to review the executive qualifications of each new appointee to the Senior Executive Service (SES) prior to appointment. Upon selection, candidate must submit a written statement addressing the five (5) Executive Core Qualifications (ECQs) listed above.
There are no educational requirements for this position.
DOJ offers a comprehensive benefits package that includes, in part, paid vacation; sick leave; holidays; telework; life insurance; health benefits; and participation in the Federal Employees Retirement System. This link provides an overview of the benefits currently offered to Federal employees: https://help.usajobs.gov/index.php/Pay_and_Benefits.
The Executive Core Qualifications (ECQs) of the selectee who is not a current or former career Senior Executive employee (Title V) must be approved by the Office of Personnel Management (OPM) before appointment. In addition, individuals entering the Senior Executive Service for the first time are subject to a one-year probationary period. Applicants who have completed the Candidate Development Program (CDP) and have had their ECQs certified by OPM must provide a copy of their certificate as part of their application.
EEO Policy Statement: The United States Government does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, membership in an employee organization, or other non-merit factor. The complete DOJ EEO Statement/Policy is found at: http://www.justice.gov/jmd/eeos/08-eeo-policy.pdf.
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
Legal and Regulatory Guidance
- Social Security Number - Your Social Security Number is requested under the authority of Executive Order 9397 to uniquely identify your records from those of other applicants who may have the same name. As allowed by law or Presidential directive, your Social Security Number is used to seek information about you from employers, schools, banks, and others who may know you. Failure to provide your Social Security Number on your application materials will result in your application not being processed.
- Privacy Act - Privacy Act Notice (PL 93-579): The information requested here is used to determine qualifications for employment and is authorized under Title 5 U.S.C. 3302 and 3361.
- Signature - Before you are hired, you will be required to sign and certify the accuracy of the information in your application.
- False Statements - If you make a false statement in any part of your application, you may not be hired; you may be fired after you begin work; or you may be subject to fine, imprisonment, or other disciplinary action.
- Selective Service - If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
The Office of Personnel Management (OPM) is required by law to review the executive qualifications of each new career appointee to the Senior Executive Service (SES) prior to appointment.
Applicants must address the Executive Core Qualifications (ECQs) and Mandatory Technical Qualifications (MTQs) separately.
Please see Application Procedures for specific instructions. The resume should demonstrate the necessary level of management skills, characteristics, qualities, specialized knowledge, and technical competence that would indicate successful performance in the SES. This evidence must include clear and concise examples that emphasize the applicant's level of responsibilities, scope, and complexity of programs managed, program accomplishments, policy initiatives, and level of contacts.
Applicants who fail to submit all information and documents (i.e., resume, and other documents as applicable) WILL NOT receive consideration for this position.
If you are a current career member of the SES, or are eligible for reinstatement in to the SES, or have completed an SES Candidate Development Program and obtained Office of Personnel Management Qualifications Review Board certification, you can apply to be considered non competitively.
To be considered non-competitively, you must submit your resume only, and other documents, as applicable. You must submit your application so that it will be received by 11:59 p.m. (EDT) on the closing date of the announcement.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How to Apply
To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.
To apply for this position, you must provide a complete Application Package which includes:
- Complete Resume
- MTQs (not to exceed 6 pages) and ECQs (not to exceed 10 pages)
- Other supporting documentation as required. Please see the "REQUIRED DOCUMENTS" section and review the applicant checklist link to determine if there are other documents you are required to submit.
Failure to submit a complete application (resume and all supporting documents) by 11:59 pm Eastern Standard Time (EST) on 06/12/2019 may result in an ineligible rating and loss of consideration. Please follow all instructions carefully as missing application information will not be requested. It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
If more than one resume is received, only the last resume submitted will be reviewed.
If you upload your documents, do not fax the same documents.
Note: To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account: https://my.usajobs.gov/Account/Login select Application Status, and click on the more information link under the application status for this position.
The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
Do not email or send hard copy resumes/applications to the Contact Information or Agency Information listed in this vacancy announcement. All resumes/applications received at the addresses listed in the Contact Information or Agency Information will be destroyed and will not be considered for this vacancy announcement.
Faxing Applications or Supporting Documents:
You are encouraged to apply online. Applying online will allow you to review and track the status of your application.
NOTE: If you applied online and your application is complete, do not fax the paper application as this will overwrite your prior online responses and may result in you being found ineligible.
If you cannot complete the Application Package online, you may fax all of your materials. The complete application package must be submitted by 11:59 PM (EST) on 06/12/2019 to receive consideration. Keep a copy of your fax confirmation in the event verification is needed.
1. To fax your documents, provide a fax cover sheet and provide the required information. The Vacancy ID is 19-SES-JMD-06 .
2. Fax your documents to 1-202-514-0673.
Agency contact information
AddressChief Information Officer
145 N Street NE
Washington, DC 20530
Once your complete application is received, we will conduct an evaluation of your qualifications and determine your ranking. The most highly qualified candidates will be referred to the hiring manager for further consideration and possible interview. You will be notified of the outcome.
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
- An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
- An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
- An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Legal and regulatory guidance
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/533520500. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.