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    Duties

    Summary

    OIG is organized into three line elements: the Offices of Investigations, Audits and Evaluations, and Healthcare Inspections; along with the Office of Contract Review, the Office of Management and Administration and the Office of Special Reviews. In addition to the Washington, DC, headquarters, OIG has offices located in more than 30 cities throughout the country.

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    Responsibilities

    These vacancies can be filled in ANY VAOIG location throughout the country. These locations include: Arlington, VA; Asheville, NC; Aurora, CO; Austin, TX; Baltimore, MD; Bay Pines, FL; Bedford, MA; Buffalo, NY; Charlottesville, VA; Columbia, SC; Dallas, TX; Atlanta, GA; San Diego, CA; Decatur, GA; Denver, CO; Fayetteville, NC; Gainesville, FL; Hines, IL; Houston, TX; Jackson, MS; Kansas City, MO; Las Vegas, NV; Little Rock, AR; Los Angeles, CA; Manchester, NH; Miami, FL; Middleton, WI; Minneapolis, MN; Montgomery, AL; Nashville, TN; New Orleans, LA; New York City, NY; Newark, NJ; Oakland, CA; Phoenix, AZ; Pittsburgh, PA; Portland, OR; Sacramento, CA; Salt Lake City, UT; San Antonio, TX; Seattle, WA; Spokane, WA; Tallahassee, FL; Trenton, NJ; Washington DC; West Palm Beach, FL

    The Supervisory Health Systems Specialist (Director, Office of Healthcare Inspections Hotline Coordination), located in the Office of Healthcare Inspections (OHI), oversees and directs all OHI Hotline activities and a staff of Health System Specialists (HSS) and a Program Analyst. Responsibilities include maintaining an efficient Hotline process, keeping projects on track, and meeting timelines.

    As a Supervisory Health Systems Specialist, you will:

    • Assure that timeframes for completion of individual cases are established and determines overall priorities for the Hotline’s workload. Execute and adjust plans, as necessary, to meet the changing needs of the Hotline activities.

    • Oversee the analysis and assignment of incoming complaints to OHI Regional Offices, VA program offices, and other offices within OIG. Personally provides guidance on exceptionally complex cases. On occasion, the incumbent assumes full responsibility for OHI functions and operations in the absence of both the AIG/OHI and Deputy AIG/OHI.

    • Provide technical advice and information on on-going Hotline cases and special projects to top OIG managers and key VA officials.

    • Formulate and recommend policies, procedures, and standards to promote more effective and efficient operations and establish protocol or requirements for the OHI Hotline and the Hotline staff.

    Travel Required

    50% or less - Travel nationwide under tight deadlines. The incumbent should anticipate frequent walking and standing as a component of this travel.

    Supervisory status

    Yes

    Promotion Potential

    15

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/533512600. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.