• Help

    Duties

    Summary

    The incumbent is responsible for support the Information Technology (IT) Helpdesk, which involves the planning and delivery of customer support service for the Phoenix Indian Medical Center. This position is located in the Office of Information Technology and reports to the Helpdesk Supervisor.

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    Responsibilities

    • IT Helpdesk support includes troubleshooting and resolving problems in response to customer reported incidents.
    • Maintains a support tracking and problem resolution database with all pertinent information from the onset of a problem through its resolution. The IT Helpdesk hours of operation are from 6:30 a.m. to 6:30 p.m., Monday - Friday.
    • Supports user access to various information systems including, but not limited to promoting correct system utilization and practices; researching, evaluating, and providing feedback on problematic trends and patterns in customer support requirements; password management (deleting and resetting passwords).
    • Directs escalating and technical problems to an appropriate next-level support tier when initial troubleshooting fails. Use all possible resources to solve the work order before referring more difficult problems to appropriate levels.

    Travel Required

    Not required

    Supervisory status

    No

    Promotion Potential

    9

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/532062800. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.