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    WHAT IS THE HUMAN CAPITAL OFFICE(HCO) DIVISION:The HCO mission is to make IRS an employer of choice and a leader in human capital planning and management. It develops strategies and tools for recruiting, hiring, developing and retaining a highly skilled and high performing workforce to support the IRS mission.

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    WHAT DOES A MANAGEMENT AND PROGRAM ASSISTANT DO? As a Management and Program Assistant you will be the first point of contact for employees seeking a variety of support services. You will be involved in responding to and/or resolving a diversity of questions, issues and/or problems related to a wide range of Agency-Wide Support Services programs, procedures and services.  In this role, you will be challenged with looking for  opportunities to improve the efficiency and productivity of program operations, and with recommending solutions for resolving conventional problems and questions.  For those applicants interested in applying for a Lead position, you will also serve as a work leader over employees engaged in accomplishing management/program assistance work, where judgment and originality are required in dealing with unusual problems. The work is technical and administrative in nature, and you will be relied upon to independently plan work and meet deadlines.

    As a Management and Program Assistant you will:

    • Collect information specific to customer’s individual issues in relation to Facilities Management, Personnel, Financial Services, Procurement, EEO, and Labor Relations contacts. 
    • Identify potential and actual problems and ensure customer received timely and satisfactory responses to their requests. 
    • Research specific issues, gather pertinent statistics or information, reports findings and recommend corrective action.
    • Assist other Specialists in the preparation of training materials and in conducting on-the-job training for new hires. 
    • Monitor operations and interrelationships with other functions workflow, work redundancy, or systemic problems and revise procedures and controls. 
    • Prepare memoranda, reports, and charts showing findings or recommendations.

    If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

    WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov

    Travel Required

    Occasional travel - 1 to 5 nights per month

    Supervisory status


    Promotion Potential


This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/532003700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.