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    Summary

    This position is being announced under FEMA's Cadre of On-call Response/Recovery Employee (CORE) Program. This is a temporary appointment in the Excepted Service, not to exceed 2 years, with the option to extend based on workload and funding availability. Veterans Preference does not apply to the CORE selection process. 

    View common definitions of terms found in this announcement.

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    Responsibilities

    When disaster strikes, America looks to the Federal Emergency Management Agency (FEMA). Now FEMA looks to you. Join our team and use your talent to support Americans in their times of greatest need. FEMA prepares the nation for all hazards and manages Federal response and recovery efforts following any national incident. We foster innovation, reward performance and creativity, and provide challenges on a routine basis with a well-skilled, knowledgeable, high performance workforce. Please visit www.fema.gov for additional information.The ideal candidate for this position will be a knowledgeable Supervisory IT Specialist who has had the responsibility of overseeing and planning the customer support activities within an IT help desk setting.


    EMERGENCY ASSIGNMENT: Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites. All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions.

    In this position, you will serve as Supervisory IT Specialist (CUSTSPT) in the Office of the Chief Information Officer. Typical Duties include:

    • Performing work that involves the oversight of planning and delivery of customer support services, including the installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements.

    •  Overseeing help desk staff in an office and virtual work environment by monitoring, tracking, and coordinating help desk functions.

    • Managing all procedures related to the identification, prioritization, and resolution of end user requests to ensure that end users are receiving the appropriate assistance.

    • Participating in decision-making sessions and advising call center management on methods of problem solving, staffing requirements, and interpretations of report data.

    Promotion Potential: Positions filled under Stafford Act regulations generally do not have documented promotion potential; however, dependent on an employee’s ability to perform higher level duties, the continuing need for an employee to perform work associated with a higher level position, and administrative recommendation and approval, promotions may be earned by CORE employees.

    Travel Required

    Occasional travel - Occasional non-emergency travel may be required.

    Supervisory status

    Yes

    Promotion Potential

    12

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/531840100. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.