THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION.
This National Guard position is for a IT SPECIALIST (CUSTOMER SUPPORT), Position Description Number D0269000 and is part of the MI JFHQ Army, National Guard.Learn more about this agency
This position is located in an information management organization. The purpose of this position is to provide customer support to users of supported information management systems. Responsible for assisting customers with the resolution of problems encountered. Identifies the nature of customer problems, to include loss of service, impact to the customer and the customer's expectations/needs for a resolution. Provides help desk services to customers by serving as a primary point of contact for problem resolution or direct inquiries.
--Serves as a technical specialist on all automated systems utilized throughout the state.
--Receives requests for resolution of hardware or software problems that may require in-depth research.
--Participates in site surveys in order to verify adequacy of software installation practices and operating environments are compliant with desktop and network security standards, and network operations to ensure customer needs are met
--Provides technical assistance to current and potential users so that LAN/WAN and other C4 systems operations have few major disruptions.
--Installs and maintains hardware devices supporting a broad range of information systems employing multiple network and local operating systems and highly sophisticated client server software.
--Performs operational tests on equipment in test array or operational configuration prior to issue or installation to ensure proper operation and absence of hardware, software, device or network conflicts
--Captures, maintains and tracks warranty data for all fielded systems, advises other support personnel of warranty status and interfaces with vendor to request and monitor warranty work.
--Provides familiarization training for users of new equipment and software as required.
--Performs other as duties as assigned.
Occasional travel - You may be expected to travel for this position.
Job family (Series)
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/531737700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.