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    The Wichita VA Medical Center is recruiting for several Advanced Medical Support Assistant positions within the Medical Administrative Service to work in the largest city in the state of Kansas. The Wichita metro population is roughly 500,000 with a charming area relatively reasonable cost for housing with 28 art galleries, 33 museums, and award-winning cultural opportunities. We are proudly home to the Wichita State Shockers Men's College Basketball team. Live and work in the heart of America!

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    This is an open continuous announcement, closing on 5/31/2019. The application packets for this position will be reviewed and referred to the hiring manager on the following dates:

    • 04/19/2019
    • 05/10/2019
    • 05/31/2019
    The Advanced Medical Support Assistant works collaboratively in an interdisciplinary coordinated care deliver model (PACT) and performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics. He/she must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. Incumbent must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes. A caring, compassionate and sensitive manner is essential when explaining procedures to Veterans and their family members both in person and on the phone. The Advanced Medical Support Assistant is able to independently manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs. The Advanced Medical Support Assistant participates in the daily team let huddles and weekly team meetings where patient care planning and management occur.

    Work Schedule: Various Shifts, Monday-Friday
    Financial Disclosure Report: Not required
    FLSAFLSA: Non-Exempt
    Bargaining Unit: Covered

    Travel Required

    Not required

    Supervisory status


    Promotion Potential


This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/529106600. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.