You will serve as a TRANSPORTATION ASSISTANT (QA INSPECTOR/COUNSELOR) in the NAVY'S JOINT BASE ANACOSTIA-BOLLING HOUSEHOLD GOODS/PERSONAL PROPERTY SHIPPING OFFICE of NAVSUP FLEET LOGISTICS CENTER NORFOLK, NAVAL DISTRICT WASHINGTON.Learn more about this agency
- You will act as a single point of contact for providing counseling and entitlements in arranging and coordinating pickup, personally procured move, shipment and/or storage of household goods, privately owned vehicles, and household goods inspections.
- You will review orders and determine the extent of entitlements and eligibility for the shipment, drayage or temporary/non-temporary storage of household goods at government expense.
- You will explain shipment and storage options, excess costs, special procedures for shipments under various types of orders, member/employee as well as Transportation Service Provider (TSP) responsibilities, and claims procedures.
- You will ensure that the work of TSPs/contractors engaged in the physical handling (packing and crating) and movement of household goods comply with applicable service tenders, solicitations, contract specifications and other government regulations.
- You will respond to all requests for information/assistance to include answering questions, providing claims information, providing assistance to determine pre-approved accessorial services, initiating shipment change requests, etc.
25% or less - You may be expected to travel for this position.
Job family (Series)
Conditions of Employment
- Must be a US Citizen.
- Must be determined suitable for federal employment.
- Must participate in the direct deposit pay program.
- New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit www.dhs.gov/E-Verify/.
- Generally, current federal employees applying for GS jobs must serve at least one year at the next lower grade level. This requirement is called time-in-grade. Time-in-grade requirements must be met by the closing date of this announcement.
- Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
- This is a bargaining unit position.
- You will be required to obtain and maintain a current valid United States drivers license.
- You must obtain and maintain eligibility for assignment or retention to a sensitive national security position as a condition of employment, regardless of the requirement to access classified information.
QualificationsFOR APPLICATION AT THE GS-07 LEVEL: Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-06 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: performing work requiring the application of an extensive body transportation regulations, methods and practices to perform a wide variety of interrelated or nonstandard transportation support assignments and resolving a wide range of problems/issues related to the movement and storage of personal property. Examples of specialized experience include: 1) Experience performing a wide range of personal property shipment management functions including household goods entitlements, personal property counseling, inbound and outbound shipment management, temporary storage and non-temporary storage; 2) Experience determining and advising on entitlements or procedures related to the type of quantity of personal property that can be moved at government expense, storage entitlements, mover's liabilities and prohibited items; and 3) Serve as point of contact resolving problems and ensuring that the work of Transportation Providers.
FOR APPLICATION AT THE GS-06 LEVEL: Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-05 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: performing work requiring the application of transportation regulations, methods and practices to perform interrelated or nonstandard transportation support assignments and assist in resolving problems/issues related to the movement and storage of personal property. Examples of specialized experience include: 1) Review orders and determine the extent of entitlements and eligibility for the shipment; 2) Explain shipment and storage options, excess costs, special procedures for shipments under various types of orders; and 3) Assist in performing a wide range of personal property shipment management functions including household goods entitlements, personal property counseling, inbound and outbound shipment management, temporary storage and non-temporary storage.
Additional qualification information can be found from the following Office of Personnel Management website:
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
This job does not have an education qualification requirement.
This position is covered by the Department of Defense Priority Placement Program.
Additional vacancies may be filled by this announcement.
A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments.
If you are unable to apply online and request information about the Alternate Application process, please contact the Department of Navy's Employment Information Center.
Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf
This position may require overtime work.
ICTAP Applicants: To be considered well-qualified and exercise selection priority as an ICTAP candidate, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating of 85 or higher. For more information about ICTAP eligibility please review the following link: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/ictap/
This position is eligible for part time, full time or ad-hoc telework at the discretion of management.
Vacancies filled from this announcement may be filled at any grade level listed.
If selected below the full performance level, you may be noncompetitively promoted to the next higher grade level after meeting all regulatory requirements, and upon the recommendation of management. Promotion is neither implied nor guaranteed.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience.
When the application process is complete, we will review your resume to ensure you meet the hiring eligibility and qualification requirements listed in this announcement. You will be rated based on the information provided in your resume and responses to the Occupational Questionnaire, along with your supporting documentation to determine your ability to demonstrate the following competencies:
- CUSTOMER SERVICE
- ORAL COMMUNICATION
- PERSONAL PROPERTY SHIPMENT
If after reviewing your resume and supporting documentation, a determination is made that you inflated your qualifications and/or experience, your score may be adjusted to more accurately reflect your abilities or you may be found ineligible/not qualified.
Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.
All eligibility, qualifications, and time-in-grade requirements must be met by the closing date of this announcement.
Background checks and security clearance
Drug test required
A COMPLETE RESUME IS REQUIRED. Your resume must show relevant experience (cover letter optional) where you worked, job title, duties and accomplishments, employer's name and address, supervisor's name and phone number, starting and end dates (Mo/Yr), hours per week & salary. If you are a current Federal employee or previous Federal employee, provide your pay plan, series and grade level i.e. GS-0201-09. Note: Only the last resume received will be reviewed.
YOU ARE REQUIRED TO DOCUMENT IN YOUR APPLICATION PACKAGE EVIDENCE THAT SUPPORTS YOUR ELIGIBILITY AND QUALIFICATION CLAIMS. You are strongly encouraged to upload the applicable documents with your application package. These documents will assist the staffing specialist in determining your eligibility and qualifications, but are not required at the time of application. If you do not upload the suggested documents, then you must document in your application package (resume) the information needed to determine your eligibility. If selected, these documents will be requested at the time of tentative job offer to verify eligibility and qualifications. You will have 2 business days to submit these documents before a job offer is rescinded.
DOES THIS POSITION REQUIRE A LICENSE OR CERTIFICATE? You are strongly encouraged to provide a copy of your license or certificate in your application package. It is also acceptable to document your license number and the name of the licensing authority in your resume.
ARE YOU A VETERAN CLAIMING SOLE SURVIVORSHIP PREFERENCE OR 5-POINT VETERANS' PREFERENCE?
You are strongly encouraged to provide legible copy/copies of the following: DD-214 (member 4 copy), "Certificate of Release or Discharge from Active Duty," showing all dates of service, as well as character of service (Honorable, General, etc.) or Statement of Service/Proof of Service (in lieu of a DD-214) from your command or local Personnel Support Detachment (PSD). The Statement of Service/Proof of Service must provide all dates of service, the expected date of discharge and anticipated character of service (Honorable, General, etc.). Veterans should upload their DD-214 once they receive it upon separation.
ARE YOU A DISABLED VETERAN or CLAIMING 10-POINT VETERANS' PREFERENCE?
Disabled veterans, veterans, widows, spouses or the parent of a veteran, who are eligible for 10-point veterans' preference, are strongly encouraged to provide legible copies of the following: Applicable supporting documents as noted on Standard Form-15 (SF-15). To obtain a copy of SF-15, go to http://www.opm.gov/forms/pdf_fill/SF15.pdf.
ARE YOU AN ACTIVE DUTY SERVICE MEMBER? Active Duty Service Members are required to submit a statement of service printed on command letterhead and signed by the command. The statement of service must provide the branch of service, rate/rank, all dates of service, the expected date of discharge and anticipated character of service (Honorable, General, etc.).
Documents submitted as part of the application package, to include supplemental documents, may be shared beyond the Human Resources Office. Some supplemental documents contain personal information such as SSN and DOB and some documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove said personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How to Apply
Click the Apply Online button to create an account or log in to your existing USAJOBS account.
To apply for this position, you must provide a complete Application Package which includes:
1. Complete resume with relevant experience where you worked, job title, duties and accomplishments, employer's name and address, supervisor's name and phone number, starting and end dates (Mo/Yr), hours per week and salary. If you are a current or previous federal employee, provide your pay plan, series and grade level (e.g. GS-0201-09).
2. Complete assessment questionnaire. For a quick preview of the assessment questionnaire click here: https://apply.usastaffing.gov/ViewQuestionnaire/10447723
3. Supporting documentation
Failure to submit a complete application package will result in an ineligible rating and loss of consideration.
Your complete application (resume, assessment questionnaire, and all supporting documents) must be received by 11:59 pm Eastern Standard Time (EST) on 03/21/2019. Applications received after 03/21/2019 may result in an ineligible rating and loss of consideration. If more than one resume is received, only the last resume received and processed will be reviewed.
NOTE: To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account: https://mydon.usajobs.gov/Account/Login select Application Status, and click on the more information link under the application status for this position. Your uploaded documents may take several hours to clear the virus scan process so please plan appropriately.
You are encouraged to apply online. Applying online will allow you to review and track the status of your application.
Do not email or send hard copy resumes/applications to the Contact Information or Agency Information listed in this vacancy announcement. All resumes/applications received at the addresses listed in the Contact Information or Agency Information will be destroyed and will not be considered for this vacancy announcement.
It is the applicant's responsibility to verify that all information in their resume and documents are legible and accurate. HR will not modify answers/documents submitted by an applicant.
Agency contact information
Department of Navy EIC
AddressNAVSUP FLEET LOGISTICS CENTER NORFOLK
1968 Gilbert Street Suite 600
Norfolk, VA 23511-2293
When the application process is complete, your application will be reviewed to determine if you meet the hiring eligibility and qualification requirements for which you requested consideration. You will be rated based on the information provided in your resume and responses to the questionnaire, along with your supporting documentation to determine your level of knowledge, skill, and ability related to the job requirements.
Best qualified applicants will be referred to the hiring manager. The hiring manager may choose to conduct interviews. Once the selection is made, you will receive a notification of the decision.
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
- An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
- An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
- An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Legal and regulatory guidance
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/527092400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.