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    The Small Business/Self-Employed (SB/SE) Division provides examinations and taxpayer education services for about 7 million small businesses and upwards of 33 million self-employed and supplemental income taxpayers.

    See Education Requirement Section and Other Information Section for Locations

    **AMENDED to add the following locations: San Francisco, CA, Albuquerque, NM, Detroit, MI, and Omaha, NE.  Changed first cutoff date from 3/22/2019 to 4/1/2019**

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    What does a Shared Administrative Associate (OA) do? Provides administrative, clerical and case processing support to managers and technical employees functionally and cross-functionally throughout assigned organizations, as needed. The duties involve planning, organizing and carrying out varied administrative and clerical activities required by business operating divisions. Will be a shared resource for multiple business operating divisions located in a post-of-duty, within a commuting area and/or geographic area.

    As a Shared Administrative Associate (OA)  you will:

    • Support multiple managers and groups consisting of professional and technical employees both remotely and on-site as well as performing administrative tasks as needed for the post-of-duty.
    • Validate and inputs information to open, assign, transfer and close cases using various business unit case management automated systems such as ERCS, RGS, ICS, and ECMS.
    • Verify completeness and accuracy of case controls to ensure compliance with established business unit procedures and formats. Identifies and resolves inconsistencies shown on the Related Return Report, Inventory Validation Listing, or other inventory reports. Extracts and analyzes data to monitor statutes and alert the group manager and technical employees to ensure protection of the Government's interest.
    • Analyze case information to determine the appropriate procedures to close cases involving multiple work streams. Maintains and updates a variety of manual and automated tracking systems used in processing cases.
    • Retrieve from business unit automated systems, a variety of reports and technical material including forms, correspondence, supporting documents, etc. related to taxpayer cases.
    • Input and/or verifies technical employees' time on business unit automated systems. Retrieves data and provides analysis of time expended on individual and related case categories and other time expenditures.
    • Utilize software to prepare correspondence, reports, forms, requisitions, requests for personnel actions and legal documents. Reviews outgoing correspondence for proper format, conformance with procedural instructions, grammar, punctuation, spelling, and attachments.
    • Input and/or verifies technical employees' time on business unit automated systems such as SETR, ERCS, ICS, and Entity. Retrieves data and provides analysis of time expended on individual and related case categories and other time expenditures.
    • Manually and electronically prepares folders, case files, acknowledgments, forms, closing documents and transmittal instructions for use by technical employees to assist them in arriving at the final disposition of a case and executing case processing.
    • Gather, summarize and timely responds to management inquires for case, project and program information. Prepares a variety of correspondence, reports, forms, requisitions and case-related documents in regard to requests from higher levels in the organization.
    • Receive telephone calls and visitors, determines the nature of the business, gives routine and non-routine information, answers questions in accordance with Service policies and operations or directs callers and visitors to the appropriate person or office.
    • Retrieve and controls mail and suspense items, routing them directly to the appropriate person or office for action, follows-up on outstanding controls and researches background information before routing mail to the appropriate individuals. Prepares transmittals, boxes, and ships case files and other business documents.
    • Coordinate and initiates supply orders for multiple groups and/or offices. The incumbent is a purchase card holder responsible for submitting payment for supply and purchase orders. Utilizes internal and external automated systems to place orders and reconcile account information.
    • Organize, maintain, and purge files and records, manuals, handbooks, and other related materials. Prepares federal records for storage. Maintains calendar, schedule appointments and engagements and make travel arrangements for immediate manager and may be requested to perform these duties for additional managers supported.
    • Serve as a resource person to the group(s) in matters such as case procedures, group administrative procedures, etc. Serve as proxy for manager(s) on automated systems such as the performance appraisal system, travel system, requisition tracking system, etc.

    If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

    WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.go

    Travel Required

    Not required

    Supervisory status


    Promotion Potential


This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/526985700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.