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    Duties

    Summary

    One position is located in each of the following offices:

    Covington GA Field Office at 9180 Covington Bypass, Covington, GA 30014; and

    Griffin GA Field Office at 1548 Flynt St Griffin, GA 30223

    Additional selections may be made for this vacancy six months from the closing date of this announcement.

    This is a career-ladder position leading to the GS-8 grade level.

    Learn more about this agency

    Responsibilities

    Once selected for the Customer Service Representative position in SSA, you will contribute to the Agency's mission through direct service to the public. As the first point of contact, you are responsible for assisting beneficiaries or inquirers in person, by telephone or in writing to provide information on SSA laws, rules and regulations and Medicare Insurance Programs. This includes obtaining information in order to determine eligibility and entitlement for programs administered by SSA, and using automation tools to access and update information about claims or potential eligibility.


    Customer Service Representatives (CSRs) provide assistance to beneficiaries and the general public in person, by telephone, or in writing. CSRs conduct interviews to determine the nature of the caller's question or issue; explain technical information, gather facts, evaluate evidence, and take action to resolve problems relating to all Social Security programs.

    Travel Required

    Not required

    Supervisory status

    No

    Promotion Potential

    8

  • Job family (Series)

    0962 Contact Representative

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/526177100. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.