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    Duties

    Summary

    Responsibilities

    The Health Technician (Telehealth Clinical) position serves in a generalist role to support and manage telehealth operations. The incumbent performs a full range of duties and is responsible for day-to-day operation of telehealth services at the assigned location and between the assigned location and remote sites of care. It is expected that the GS-5 incumbent will receive guidance from more experienced staff members and require frequent and direct supervision. It is expected that the GS-6 incumbent may receive guidance from more experienced staff members and may provide guidance to the less experienced staff members but requires minimal direct supervision. Assignments associated with this position include, but are not limited to:

    • Providing technical support to end-users.
    • Scheduling simple and complex intra-facility and inter-facility telehealth appointments.
    • Installing, configuring, maintaining, and troubleshooting technology.
    • Performing a variety of program support duties as assigned.
    • Maintaining regular contact with more experienced staff members and the facility telehealth Coordinator to work out process issues, equipment needs, problems, data collection and any other logistical issues.
    • Arranging and completing test video calls with Veterans to prepare the Veterans for clinical encounters using telehealth technologies.
    • Configuring, installing, troubleshooting, cleaning, and performing minor routine maintenance of assigned telehealth technology.
    • Ensuring assigned telehealth technologies are secured, ready for use, and accounted for by preparing and tracking maintenance work orders, information systems, inventory records, and communicating with National Telehealth Technology Help Desk to facilitate troubleshooting, repair, and coordination of replacement equipment as necessary.
    • Screening patients for telehealth modality and referring patients that do not meet established criteria to appropriate care.
    • Providing patient education via approved materials.
    • Communicating effectively with clinical and administrative staff at the assigned local site and those located at remote sites of care.
    • Maintaining regular contact with more experienced staff members and the facility telehealth Coordinator to work out process issues, equipment needs, problems, data collection and any other logistical issues.

    Work Schedule: Monday - Friday; 8:00 a.m. to 4:30 p.m.
    Financial Disclosure Report: Not required

    Travel Required

    Occasional travel - You may be expected to travel for this position.

    Supervisory status

    No

    Promotion Potential

    6

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/525765600. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.