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    Duties

    Summary

    The primary purpose of the Ombudsman is that of senior advocate for unresolved resident issues. The Ombudsman also provides liaison services between residents, employees and the public. The Ombudsman serves approximately 600 AFRH Washington, DC residents.

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    Responsibilities

    As the Ombudsman , you will:

    • Conduct studies and projects that involve the collection and analysis of a wide variety of data pertaining to complaints and disciplinary hearings/actions in order to make recommendations for changes in processes, procedures and policies in program areas at the AFRH-W to ensure consistency in services and actions taken.
    • Provide residents with confidential, informal and impartial assistance and serves as an advocate for fairness for residents seeking answers to unresolved questions, providing a mechanism for problem resolution after considering all sides of an issue in an informed and unbiased fashion.
    • Serve as a point of contact for all non-media public inquiries and complaints. Feedback provided to the Ombudsman serves as a source for recommendations to improve Agency policy and facility Standard Operating Procedures and practices based on investigation or analysis of those complaints and inquiries.
    • Serve as resident advocate regarding issues surrounding disciplinary hearing/actions. As the resident’s advocate, the Ombudsman ensures that the Hearing Officer is aware of relevant details pertaining to the hearing. He/she ensures that any disciplinary action rendered is fair and consistent with similar infractions or violations. Works with the AFRH-W Chief, Resident Services, Social Workers and other Home senior leaders to coordinate rehabilitative effort for residents with other functions and areas of the Home.

    Travel Required

    Occasional travel - 1 to 5 nights per month.

    Supervisory status

    No

    Promotion Potential

    00

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/525009300. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.