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    Duties

    Summary

    This position is located in the Architect of the Capitol, Capitol Visitor Center, Gift Shops Division.  As a Sales Associate, you will work with customers to greet them and assist them in selecting their souvenir, with professionalism and excellent customer service.

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    Responsibilities

    The individual selected for this position will:

    • Greet and assist visitors by escorting them to displays, informing visitors about products, and suggesting product purchases. Maintain a high level of professionalism and customer service at all times with a wide and diverse public. Maintain courteous and helpful attitude at all times. Maintain situational awareness of customer needs and re-prioritizes appropriately to meet customer needs. Act with a sense of pride in fulfilling the mission, vision and objectives of the CVC. 
    • Demonstrate selling skills that inform, involve and inspire the visitor to achieve product purchases. Respond to visitor questions, complaints and concerns in a manner that provides positive resolution or offers appropriate guidance. Maintain deep knowledge about the CVC, the Capitol, and the surrounding D.C. area. Understand and communicate how CVC Gift Shop merchandise supports the CVC mission and relates to the various artifacts and exhibits in the CVC. 
    • Embrace quality control in daily activities, including in shop receiving, stocking, and recovery. Identify and communicate product requests and needs to Gift Shops management. Perform an extensive range of retail operational activities including cash handling, re-stocking, and visual presentations or recovery within the shops. Fully comply with all standard operating procedures. Keep funds secured at all times. Maintain appropriate levels of cash/change stocked in the individual drawer to expedite sales transactions. Coordinate with the management as necessary to manage cash levels.
    • Be required to work Saturdays and holidays due to the business needs of the Capitol Visitor Center. 

    Travel Required

    Not required

    Supervisory status

    No

    Promotion Potential

    05

  • Job family (Series)

    2091 Sales Store Clerical

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/524215600. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.