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    Duties

    Summary

    This position is under the Medical Administration Service at the Robert J. Dole VA Medical Center. The incumbent performs work of a general office support nature which encompasses a variety of different duties and responsibilities within the Support Services Section of the Medical Administration Service.

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    Responsibilities

    Duties of the Telephone Operator include, but are not limited to the following:

    • Operates agency telephone Systems/Switchboard to receive and connect incoming and outgoing calls.
    • Routes calls to their proper destination and provides telephone and organizational information to callers.
    • Operates the installation paging system; which includes messages, physician paging, code blue, emergency response for local or national conditions, and notifications.
    • Regularly handles a variety of difficult calls, requiring personal involvement on the part of the incumbent; such as, threatening, abusive, or distraught callers.
    Work Schedule: varies,Monday-Friday
    Virtual: This is NOT a virtual position.
    Position Description/PD#: 05106-A
    Financial Disclosure Report: Not required

    Travel Required

    Not required

    Supervisory status

    No

    Promotion Potential

    4

  • Job family (Series)

    0382 Telephone Operating

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/524200500. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.