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    Duties

    Summary

    This position is located at our Baltimore, MD VA Medical Center in the Medical Administration Service. The individual will serve as a Telecommunications Equipment Operator performing work which encompasses a wide variety of different duties and responsibilities relating to provision of telephone and related telecommunications services.

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    Responsibilities

    Operates telephone system to receive and connect incoming and outgoing calls utilizing complex computerized equipment and telecommunications software.Provides customer service to a variety of difficult calls requiring personal involvement on the part of the employee, such as threatening, abusive, or distraught callers.Initiates a trace with local telephone and police authorities threatening or emergency related calls.Maintains a record of all calls requiring emergency interrupts, toll calls, and long-distance call.Furnishes information to customers concerning telephone extensions, organizational functions, and staff information.Sets up, monitors, and sends confirmation for bridge-line conference calls.Modifies and maintains operation manuals, reference books, and/or instructions associated with programs and system used in the telecommunications unit.Performs work related to maintaining listing and monitoring telephone files.Operates equipment such as a printers, code alarms, long range paging system, desk attendant telephone console, and other monitoring equipment as needed.Assists in training other personnel in the proper use, operation, and care of telecommunications equipment.Agrees to work off Tours 7 days a week.Agree to work until properly relieved from duty.

    Work Schedule: Various rotating shifts, 7 days a week. Including weekends and holidays.
    Telework: Not Available
    Virtual: This is not a virtual position.Position Description/PD#: Telephone Operator/ 08328A
    Relocation/Recruitment Incentives: Not Available
    Financial Disclosure Report: Not required

    Travel Required

    Not required

    Supervisory status

    No

    Promotion Potential

    4

  • Job family (Series)

    0382 Telephone Operating

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/524127100. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.