This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/524073400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Customer Support provides a help desk and onsite support for all CSOSA hardware, software, communications networks, and post training support for mission critical business and administrative systems. The staff also estimates needs and orders office automation desktop and file server hardware and software, and schedules the installation of technology products to manage the IT customer support help desk ensuring end user calls are handled efficiently and effectively.
Learn more about this agency02/11/2019 to 02/25/2019
$114,590 - $148,967 per year
GS 14
1 vacancy in the following location:
Yes—as determined by the agency policy.
Not required
No
Permanent
Full-time - Full Time
Competitive
14
Yes
Yes
OIT-19-009-DEU-AH
524073400
(The duties described reflect the full performance level of this position)
Supervises a group of employees performing work at the GS-13 level. Provides administrative and technical supervision necessary for accomplishing the work of the unit.
Performs the administrative and human resource management functions relative to the staff supervised. Plans, schedules, and assigns work to subordinates. Establishes guidelines and performance expectations for staff members; provides feedback and periodically evaluates employee performance. Provides advice, counsel, and/or instruction to staff members. Recommends or approves appointments, selections, or reassignments to positions appropriate to the selection authority delegated. Effects disciplinary measures as appropriate to the authority delegated in this area. Carries out Equal Employment Opportunity (EEO) policies and program activities.
Plans and delivers customer support services, including installations, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements.
Serves as an expert IT Specialist responsible for supervising staff, managing the work of the customer suppoort unit, and providing IT administration services.
Promotes an environment in which employees are empowered to participate in and contribute to the accomplishment of the mission
Gains an understanding of the client's IT needs and requirements. Promotes the tangible benefits and value of obtaining the products and services provided by IT solutions.
Advises and provides counsel to employees regarding policies, procedures, and management directives.
Designs, develops and maintains one or more local area network (LAN) systems. Ensures that the systems are designed, maintained, and operated to meet local and national standards. Provides in-house technical expertise for the resolution of technical problems. Manages LAN resources.
Sets up and maintains a system or specific components of a system, to include installing, configuring, and updating hardware and software; establishing and managing user accounts; overseeing or conducting backup and recovery tasks; implementing operational and technical security controls; and/or adhering to organizational security policies and procedures.
Solves a wide range of operational and support problems to meet customer requirements.
A background security investigation will be required for all new hires. Appointment will be subject to the applicant's successful completion of a background security investigation, drug testing, and favorable adjudication. Failure to successfully meet these requirements will be grounds for termination. Appointment may be subject to random drug testing after selection.
U.S. Citizenship: Applicants must be U.S. citizens or nationals. Failure to certify US Citizenship may result in your application not being considered.
Qualifying experience for the GS-14 level requires IT-related experience that demonstrates each of the following four competencies: Attention to Detail; Customer Service; Oral Communication; and Problem Solving; AND one (1) year of specialized experience at least equivalent to the GS-13 level. Specialized experience is experience that is in or directly related to the line of work of the position to be filled and that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position. Experience must be IT-related and may be paid or unpaid experience.
Substitution of education for specialized experience is not applicable to this vacancy.
Basis of Rating: Category Rating Procedures - Under this method your application will be evaluated and rated under the CSOSA Category Rating and Selection Procedures. Your application will be placed in one of three categories: Highly Qualified, Well Qualified, or Qualified. Each category is broadly defined as: Highly Qualified Category: highly proficient with an overall comprehensive level of knowledge, skills, and abilities of the job based on a complete review of experience, education and training as described by answers to the questions and resume. Well Qualified Category: competent in the position with an overall accomplished level of knowledge, skills, and abilities of the job based on a complete review of experience, education and training as described by answers to the questions and resume. Qualified Category: an overall basic level of knowledge, skills and abilities of the job based on a complete review of your experience, education and training as described by answers to the questions and resume.
Applicant must be United States Citizen or National. Failure to certify US Citizenship may result in your application not being considered.
This vacancy announcement may be used to fill future vacancies for identical positions within the next year.
Relocation expenses are not authorized.
Bargaining Unit Status: Eligible.
CSOSA uses E-Verify: If you are selected for this position, the documentation that you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 will be verified through the DHS "E-Verify" System. Federal law requires DHS to use the E-Verify System to verify employment eligibility of all new hires, and as a condition of continued employment obligates the new hire to take affirmative steps to resolve any discrepancies identified by the system.
You will be evaluated for this job based on how well you meet the qualifications above.
You will be rated based on your qualifications for this position as evidenced by the education, experience and training you report relative to this position which shows that you possess the knowledges, skills and abilities required. Paid or unpaid experience will be considered.
Generally, preference is granted to veterans who entered military service prior to October 14, 1976; or served on active duty during the period from August 2, 1990, through January 2, 1992, and who are otherwise eligible; or who served on active duty during the period beginning September 11, 2001, and ending on the last day of Operation Iraqi Freedom; or who have served in a military action for which they received a Campaign Badge or Expeditionary Medal. This includes the Armed Forces Expeditionary Medal (AFEM) awarded to those who participated in Operation Joint Endeavor or Operation Joint Guard. Also, you may be entitled to veterans' preference if you are a disabled veteran; you have received a Purple Heart; you are the spouse or mother of a disabled veteran; or you are the widow, widower, or mother of a deceased veteran. You will need to submit a Standard Form (SF) 15 and proof of your claim. If you are claiming 5-point veterans' preference you must attach a copy of your DD-214 "Certificate of Release or Discharge from Active Duty" or other proof of eligibility. If you are applying for consideration under the 30% or more Disabled Veteran Authority, you must attach a SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form.
If you are an eligible Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP) applicant, you may apply for special selection over other applicants for this position. Individuals who have special priority selection rights under the CTAP or ICTAP must be well qualified for the position. To be well qualified, applicants must satisfy all qualification requirements for the vacant position and meet the mid-level (scoring between 85 and 89) of the crediting plan for all factors or the established cutoff score. CTAP/ICTAP eligibles must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a "Notice of Personnel Action" (SF-50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456.
SELECTIVE SERVICE REGISTRATION: As a condition of employment, all male applicants born after December 31, 1959, must have registered for the selective service. If selected for this position, the applicant must sign a statement certifying his registration, or the applicant must demonstrate exempt status under the Selective Service Law.
DIRECT DEPOSIT: All Federal employees are required to have Federal salary payments directly deposited into a financial institution of their choosing.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Applications for this position are being processed through an on-line applicant assessment system that has been specifically configured for Court Services and Offender Supervision Agency applicants. Even if you have already developed a resume in USAJOBS, you will need to access this on-line system to complete the application process. To obtain information about this position and TO APPLY, please click on https://www.avuecentral.com/casting/aiportal/control/toVacancy?referenceCode=EZTKL.
If you are unable to apply online or are experiencing technical difficulties with the system, please email joeavue@avuetech.com.
Once you successfully complete the application process, you will receive an acknowledgement e-mail of receipt. Your application package will be reviewed to ensure you meet the basic eligibility and qualifications requirements. A review will be made of your online questionnaire and the documentation you submitted to support your responses. A list of highly qualified applicants will be created and sent to the selecting official, and you will be notified via email if this occurs. The selecting official may choose to conduct interviews, and once the selection is made, you will receive a notification of the decision.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/524073400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
Learn more about