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    Summary

    WHAT IS THE IRS INFORMATION TECHNOLOGY DIVISION? The mission of IRS Information Technology is to provide leadership in the delivery of information technology solutions that anticipate and meet enterprise-wide needs by empowering employees to deliver customer-centered, value-creating systems, products, services, and support.  

    Positions information is located in "Other Information".

    *Amended to increase vacancies*

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    Responsibilities

    WHAT DOES A LEAD COMPUTER ASSISTANT DO?
    As a Lead Computer Assistant you will serve in the role of a team leader.  You will explore opportunities for improvement and coach team members in the selection and application of appropriate problem solving methods and techniques.  In this position, you will have the opportunity to work with some of the latest technologies, and support the resolution of complex and challenges issues.  You will also carry out a full range of administrative and technical assistance activities by telephone, correspondence, and/or in person.  This work is critical in that it affects the efficiency of processing services, adequacy of products used in subsequent activities, and processing procedures and methods in the IRS campuses nationwide.

    As a Lead Computer Assistant you will

    • Communicate the assignment projects, problems to be solved, actionable events, program issues under review, and time frames for completion.
    • Coach the team in the selection and application of appropriate problem solving methods and techniques.
    • Monitor and report on the status and progress of work, and assist the team in identifying the parameters of viable solutions.
    • Maintain program and administrative reference materials, project files, and relevant background documents.
    • Report periodically on team work accomplishments, problems, progress in mastering tasks and training needs.
    • Research, learn, and apply a wide range of qualitative and/or quantitative methods to identify, assess, analyze, and improve team effectiveness, efficiency and work products.
    • Lead the team in assessing its strengths and weaknesses and provide leadership in exploring alternatives and determining what improvements can be made (e.g., in work methods, processes and procedures). 

    WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov 

    IRS IT Jobs

    Travel Required

    Occasional travel - 1 to 5 nights of travel may be required.

    Supervisory status

    No

    Promotion Potential

    NA

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/523752000. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.