WHAT IS THE HUMAN CAPITAL OFFICE DIVISION? The HCO mission is to make IRS an employer of choice and a leader in human capital planning and management. It develops strategies and tools for recruiting, hiring, developing and retaining a highly skilled and high performing workforce to support the IRS mission.
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WHAT DOES A HUMAN RESOURCES (HR) ASSISTANT DO? As a Human Resources (HR) Assistant, you will perform a variety of clerical and administrative duties in support of training classes, instructor teams, customers, and coworkers to ensure training classes are effectively delivered. Your responsibilities will include various tasks in support of human resource development activities, including ensuring training classes are properly recorded in the Enterprise Learning Management System (ELMS). You will assist coworkers and manager in supporting programs, and local/national customers.
As a Human Resources Assistant (HR Development), you will:
- Maintain control records for correspondence and work assignments, establishing and following up on suspense dates.
- Ensure classrooms are set up with appropriate equipment, course materials, and supplies.
- Assist specialists with support of instructor teams and training events (in both classroom and virtual environments).
- Provide assistance and administrative support to specialists in the workgroup, gather and analyze automated or manual data and apply knowledge of training operations and systems.
- Take appropriate action to correct deficiencies and identify and elevate systemic problems with automated systems such as TRIMS, ELMS, KISAM, etc.
- Perform error resolution to resolve systemic and individual training issues reported via ERC Tickets by researching ELMS and updating ELMS as necessary with appropriate documentation.
- Analyze workflow issues and recommend solutions/changes to processes and procedures.
- Provide proctoring services for final exams associated with the IRS College Credit Program.
- Lift boxes, materials, supplies, and move equipment/furniture.
If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.
WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov
Occasional travel - 1 to 5 nights per month. Local travel among campus/non-campus buildings/locations will be required.
Job family (Series)
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/523130300. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.