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    The incumbent will apply a series of different and unrelated processes and methods, and decide on appropriate actions based on analyses of the subjects and issues related to an assignment, and select the appropriate course of action from many acceptable alternatives. Identifies and analyzes important factors and conditions to recognize and apply an understanding of interrelationships among different IT functions and activities.

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    Duties include but are not limited to the following:

    • Maintaining software libraries to ensure proper disk space utilization.
    • Providing day-to-day user support and systems maintenance by upgrading system software, maintaining computer hardware, and inserting LAN interface cards.
    • Provide both formal and informal end-user training on a variety of topics including, but not limited to, data communication, standard agency software tools, and usage of the web.
    • Actively participating in the discussion of the disposition of equipment and maintenance and reconciliation of hardware and software inventories.
    • Integrating micro-computers (both Microsoft and Apple) with other components of LAN and wide area networks (WAN).
    • Participating in the evaluation of software applicable to the operations improvement efforts.
    • Managing access to host computer systems including issuing user access codes and establishing user profiles. Reviewing multiple audit logs (e.g. firewall, Web server).
    • Working closely with end users to identify and resolve problems as they relate to the functioning and integrating of hardware (laptop PC's, desktops, printers, etc.) or with the use of software, both commercial off-the-shelf and agency developed software.

    Travel Required

    Not required

    Supervisory status


    Promotion Potential


This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/523101000. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.