• Help

    Duties

    Summary

    About the Position:
    Are you interested in helping to defend our Nation? Exciting career opportunities are available with the U.S. Army Network Enterprise Technology Command (NETCOM)!

    Learn more about this agency

    Responsibilities

    • Serve as a Senior Customer Support IT Specialist providing guidance and coordination to the Technical Support/Help Desk IT Specialists.
    • Resolve Level II and Level III customer incidents, provide system administration for IT systems on SIPR and NIPR networks.
    • Document all problems and resolutions and monitor the incident ticket database to ensure incident tickets are being resolved in a timely manner.
    • Research data for trend analysis and use this information for problem resolution and to write technical notes to assist the Help Desk technicians.
    • Monitor and report performance metrics and provide required data call responses and custom reports.
    • Serve as technical expert responsible for providing guidance to other IT support staff.
    • Responsible for the troubleshooting, diagnostics and resolution of technical problems identified in customer incidents.
    • Perform initial setup of personal computers, connectivity to NIPR and SIPR networks, coordinating with vendors and completing technical inspections.
    • Review personal computer hardware/software specifications to ensure implemented systems are maintainable, properly configured, and in accordance with established guidance/resource constraints.

    Travel Required

    Not required

    Supervisory status

    No

    Promotion Potential

    None

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/523095800. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.