• Help

    Duties

    Summary

    The position is located at the VA Southern Nevada Healthcare System (VASNHS) under Health Administration Service (HAS) for the purpose of providing telephone operator support for all VASNHS operating locations.

    Learn more about this agency

    Responsibilities

    This position is designated for the sole purpose of providing telephonic support for VASNs' external and internal customers, ascertaining nature of requests and directing callers to appropriate staff, or personally providing information desired when routine or procedural matters are involved.

    • Operates telephone system computer program by answering call in the order received.
    • Follows policies and procedures to route incoming calls to their proper destination.
    • Provides professional and customer focus responses to incoming callers.
    • Utilizes paging software to page code teams such as Rapid Response Team and other staff as appropriate.
    • Must make good judgment and make sound decision independently
    Work Schedule: This position will have an irregular tour of duty.
    Telework: Not Available
    Virtual: This is not a virtual position.
    Position Description/PD#:
    Financial Disclosure Report: Not required

    Travel Required

    Not required

    Supervisory status

    No

    Promotion Potential

    4

  • Job family (Series)

    0382 Telephone Operating

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/522980600. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.