One or more positions may be filled through this announcement.Learn more about this agency
As a Program Operations Specialist, you will be responsible for:
- Tracking and logging case activity to ensure current information is maintained within the OSC database, OSC2000;
- Gathering and analyzing data for inclusion in a variety of administrative reports;
- Providing guidance to staff on administrative policies and procedures;
- Maintaining classified and sensitive files, including ensuring that documentation contained within is complete and correct;
- Preparing training forms, procurement requests, and other similar administrative documents; and
- Serving as a receptionist to respond to caller/visitor questions
Job family (Series)
Conditions of Employment
- You must be a U.S. citizen or national.
- You must be able to pass a background investigation.
- You may be required to serve a 1 year probationary period.
- You must meet eligibility and qualification requirements by the closing date.
- Appointment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication. Failure to successfully meet those requirements will be grounds for termination.
- Status candidates must meet time-in-grade/band requirements (52 weeks at the next lower grade).
- To be eligible for consideration, all forms and documents must be received by 11:59 p.m. Eastern Standard Time (EST) on the closing date of this announcement.
QualificationsIn order to be qualified for this position, you must posses one of the following:
A. A bachelor's degree and superior academic achievement (SAA) based on one of the following: (1) class standing (upper third standing in graduating class); (2) grade-point average (2.95 overall or over the last two years of bachelor's degree -or- 3.45 in your major field or over the last two years in your major); or (3) election to membership in a national scholastic honor society. - OR -
B. At least one full year of graduate level study in business administration, public administration, management, law, or another field related to the position, or possess a master's or higher degree in one fields of study as listed above. - OR -
C. At least one year of experience equivalent to the GS-05 in the Federal service updating databases or spreadsheets to ensure information is complete and correct; preparing recurring reports for delivery to management; searching and maintaining case files for sensitive material (e.g. legal or medical files) needed by more senior staff; and applying policies and procedures to carry out administrative tasks for an office (e.g. keeping time and attendance, processing travel, keeping calendars). - OR -
D. Have less than the full amount of graduate education described in "B" and less than the amount of experience described in "C," but I have a combination of the type of graduate education described in "B" and the type of experience described in "C."
ARE YOU USING YOUR EDUCATION TO QUALIFY? You MUST provide transcripts or other documentation to support your educational claims. Unless otherwise stated: (1) unofficial transcripts are acceptable, or (2) you may submit a list with all of your courses, grades, semester, year, and credit for the course. All materials must be submitted by the closing date of the announcement.
Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit:http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus- forrecog.html . You must provide translated transcripts.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be rated well-qualified by scoring 85 or better on the assessment. Additional information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/ctap_guideline.pdf.
Males born after 12/31/1959 must be registered or exempt from Selective Service (see www.sss.gov).
If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.
If you are a veteran claiming 5-point veterans' preference, you must submit a copy of your DD-214 (Member Copy 4) or an official statement (including Character of Service) from your command if currently on active duty. If you are claiming 10-point veterans' preference, in addition to the DD-214, you must also submit a Standard Form 15 (Application for 10-Point Veteran Preference) and the required supporting documents listed on that form. For more information on veterans' preference see http://www.fedshirevets.gov/ .Veterans Employment Opportunities Act (VEOA): To be eligible for a VEOA appointment, the veteran must 1) be a preference eligible; or 2) be a veteran separated after 3 or more years of continuous active service performed under honorable conditions. (you must submit a DD214-member copy 4).
Noncompetitive Appointment Authorities: The following links contain information on the eligibility requirements to be considered under a noncompetitive appointing authority:
Persons with Disabilities-Schedule A
Special Hiring Authorities for Veterans
Special Hiring Authority for Certain Military Spouses
Other Special Appointment Authorities
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Once the application process is complete, a review of the best-qualified applications will be conducted. The résumé and supporting documentation will be compared against the applicant's responses to the assessment questionnaire to determine if the applicant is qualified for this job. If, after reviewing the applicant's résumé and supporting documentation, a determination is made that the applicant has inflated his/her qualifications and/or experience, the applicant may lose consideration for this position and/or the applicant's score may be adjusted to more accurately reflect his/her skills and abilities. Please follow all instructions carefully. Errors or omissions may affect your eligibility.
For Competitive Merit Promotion applicants: The highest rated candidates will be referred to the hiring agency.
For Non-Competitive applicants: All eligible candidates will be referred to the hiring agency.
You will be evaluated on the following knowledge, skills, abilities (KSAs) /competencies:
- Administration and Management
- Information Management
- Oral Communication
- Technical Competence
- Technology Application
Although you should not submit a separate statement addressing the KSAs/competencies, evidence of each must be clearly reflected in your cover letter and resume. We recommend your cover letter and resume include examples that are clear, concise, and emphasize your level of responsibilities, the scope and complexity of the functions, activities, or services you managed; level of contacts; the sensitivity and criticality of the issues you addressed, and the results of your actions. Please DO NOT submit a separate statement addressing the competencies.
Background checks and security clearance
Drug test required
The following documents are required and must be received by email by 11:59 pm EST on the closing date of this announcement:
1. Cover Letter (optional)
2. Résumé (Please include full descriptions of duties and responsibilities that include the from and to dates (month/year). For the current position held, you may put the from date to present.)
3. Other supporting documents
- Transcripts, if applicable
- Veteran's documentation (DD-214 member 4 copy, dated VA Letter, SF-15), if applicable
- CTAP or ICTAP documents, if applicable
- SF-50 (Notification of Personnel Action), if applicable: Current career and career-conditional Federal employees must submit a copy of their most recent SF-50, which shows competitive service appointment, tenure group, grade, and salary. If you are applying for a higher grade, you must provide an SF-50 which shows the length of time you have been in the next lower grade level. (Examples of appropriate SF-50s include promotions, with-in grade/range increases, and SF-50s one or more years old).
- Non-competitive eligibility supporting documentation, if applicable.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How to Apply
To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below.
The complete application package must be submitted by 11:59 PM (EST) on 01/14/2019 to receive consideration.
- To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
- Click the Submit My Answers button to submit your application package.
- It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
- To verify your application is complete, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
- To return to saved application at a later date, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
Agency contact information
Philadelphia Services Branch
AddressOffice of Special Counsel
1730 M St NW
Washington, DC 20036
Once your complete application is received, we will conduct an evaluation of your qualifications. The most highly qualified candidates will be referred to the hiring manager for further consideration and possible interview. We expect to make a selection within 30 days of the closing date of this announcement.
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
- An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
- An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
- An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Legal and regulatory guidance
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/520946700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.