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    The VA Northeast Ohio Healthcare System is recruiting for three Advanced Medical Support Assistants. The Advanced Medical Support Assistants will function within Ambulatory Care and Processing (AC&P) in Patient Care Administrative Service.

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    • Determining the nature of calls and either responding appropriately or directing to appropriate resource.
    • Acting as a liaison between nursing staff and internal and external customers.
    • Handling patient information in accordance with the Privacy Act.
    • Educating patients on the Veterans Choice Program and providing Veterans Choice information as requested.
    • Processing Veterans Choice referrals to include scheduling appointments and retrieving medical records.
    • Processing patient information timely and accurately utilizing proprietary software.
    • Inputting no-show and cancelation information into scheduling software.
    • Maintaining and reviewing patients' medical record according to set procedures.
    • Providing assistance, support and coverage as assigned during high volume workload or shortage of personnel.
    • Communicating with a diverse population of internal and external customers at all levels to achieve desired results.
    Work Schedule: Work Schedule: Shifts include Sunday through Saturday from 7:00am-3:30pm, 8:00am-4:30pm, 8:30am-5:00pm, 9:30am-6:00pm, 11:30am-8pm, Noon-8:30pm (mid-shift), 3:00pm-11:30pm, or 12:00am (Midnight)-8:00am with rotating holidays and weekends.

    Financial Disclosure Report: Not required

    Travel Required

    Not required

    Supervisory status


    Promotion Potential


This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/520702500. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.