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    Duties

    Summary

    This is a Direct Hire Solicitation for Cyber Workforce Positions. Multiple vacancies exist and may be filled from this announcement at any of the locations listed. Applications will be accepted on an ongoing basis. Applications will only be referred as actual vacancies occur. There may or may not be actual/projected vacancies at the time you submit your application and designate your locations of choice. Your resume will not be reviewed for qualifications until a selection is made.

    Learn more about this agency

    Responsibilities

    • Diagnosing and resolving problems in response to customer reported incidents.
    • Researching, evaluating, and providing feedback on problematic trends and patterns in customer support requirements.
    • Developing and maintaining problem tracking and resolution databases.
    • Installing, configuring, troubleshooting, and maintaining customer hardware and software.
    • Developing and managing customer service performance requirements.
    • Developing customer support policies, procedures, and standards.
    • Providing customer training.

    Travel Required

    50% or less - Travel requirements vary by grade and position. While a few positions may require 50% business travel, most positions will have 10-30% business travel required.

    Supervisory status

    No

    Promotion Potential

    None - Positions listed with multiple grades may be filled at any grade level and may or may not have promotion potential.

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/520614200. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.