Located in Boulder, Colorado, the Institute for Telecommunication Sciences (ITS) is the research and engineering laboratory of the National Telecommunications and Information Administration (NTIA). The ITS is seeking bright, innovative, results-oriented individuals to join our Pathways Internship Program (IP). The IP targets students accepted for enrollment or currently enrolled in a degree-seeking program in an accredited/qualifying educational institution, on a full- or half-time basis.Learn more about this agency
As a Student Trainee (Information Technology), you will assist higher banded Information Technology employees with the following duties:
- Provide IT helpdesk support for software and hardware;
- Troubleshoot IT problems to support business and research options;
- Use equipment, instruments or software to perform day to day IT related assignments; and,
- Communicate in writing and verbally in a team-based environment and provide updates on work assignments.
03 - The advancement of Interns to a higher-banded position, prior to conversion, is not automatic or guaranteed. Please see additional information in the section "Other Information".
Job family (Series)
Conditions of Employment
- U.S. citizenship required.
- You must be suitable for Federal employment.
- You must be registered for Selective Service (www.sss.gov), if applicable.
- Relocation expenses will not be paid.
Applicants must meet ALL application requirements, to include a complete online resume, by 11:59 p.m. EASTERN TIME ZONE (ETZ) on the closing date of this announcement. Applicants must meet all qualification requirements by the closing date of this announcement. The duration of this Pathways appointment will serve as a trial period.
Any required investigations and clearances must be completed before the selectee can be placed in the position.
Additional Conditions of Employment:
- Plan to not graduate before Fall 2019 semester.
- Must sign a Pathways Student Agreement.
- Cumulative GPA of 3.0 or higher.
- Enrolled at least half-time at a qualifying educational Institution.
At the successful conclusion of this program, you may be eligible for non-competitive conversion to a Federal career or career-conditional position.
Work Schedule: Interns may work full-time while on academic breaks or part-time (up to 20 hours per week) while attending school. The details of the work schedule will be discussed with applicants who are selected for an interview during that process with the supervisor.
To qualify at the ZP -01 band (equivalent to the GS-1-3 grade level) the minimum qualifications are required:
At least three months of general IT experience that has been gained through either education, training or work experience (equivalent to the GS-2); or at least six months of general IT experience that has been gained through either education, training or work experience (equivalent to the GS-3);
At least one year of general IT experience that has been gained through either education, training or work experience (equivalent to the GS-4);
At least one year of specialized experience equivalent to the next lower band or grade level.
Specialized experience is defined below. All specialized experience must be met and reflected in your resume. Specialized experience can be gained either in Federal or private sector. An assumption of experience as it relates to the position will not be made.
- Provide IT customer service help desk support to include assisting with installing, updating and patching IT software;
- Assist users in troubleshooting IT related software and hardware malfunctions.
- Use IT equipment to perform assigned tasks; and,
- Communicate verbally and in writing.
To qualify at the ZP-02 band (equivalent to the GS-7-10 grade level) the minimum qualifications are required:
One year of specialized experience equivalent to at least the ZP-01 band level (or equivalent to the GS-05) in the Federal service or private sector. All specialized experience must be met and reflected in your resume. An assumption of experience as it relates to the position will not be made.
- Provide IT customer service help desk support to include assisting with installing, updating and patching IT software;
- Assist users in troubleshooting IT related software and hardware malfunctions;
- Use IT equipment to perform assigned tasks;
- Gather data and report on information; and,
- Communicate verbally and in writing.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employments. You will receive credit for all qualifying experience, including volunteer experience.
Qualification requirements in the vacancy announcement are based on the U.S. Office of Personnel Management (OPM) Qualification Standards Handbook, which contains federal qualification standards. This handbook is available on the Office of Personnel Management website located at www.opm.gov/qualifications.
To qualify at the ZP-01 band (equivalent to the GS-1-6 grade levels) the following education is required:
Enrollment in a high school diploma or General Education Diploma (GED) program (equivalent to GS-1); or completion of high school or GED diploma (equivalent to GS-2); or completion of one full academic year of post-high school study (equivalent to GS-3); completion of two full academic years of post-high school study or an associate's degree (equivalent to GS-4); or completion of 4 academic years of post-high school leading to a bachelor's degree or equivalent degree (equivalent to GS-5/6).
To qualify at the ZP-02 band (equivalent to the GS 7-10 grade levels) the following education is required:
Completion of one full academic year of graduate level education; or Eligibility under the Superior Academic Achievement Provision and completion of a bachelor's degree (equivalent to GS-7); or completion of two academic years of graduate level education, or a master's degree or equivalent graduate degree (equivalent to GS-9/10).
The Internship Program under the Pathways Program is designed to provide students enrolled in a wide variety of educational institutions, from high school to graduate level, with opportunities to work in Federal agencies and explore Federal careers while still in school and getting paid for work performed. Students who successfully complete the program may be eligible for conversion to a permanent job in the civil service. Interns may work full-time or part-time schedules.
Appointments may be at the highest grade level for which an Intern may be qualified. Interns with no previous related education or experience may qualify as described in the section under "Education".
The advancement of Interns to the next higher band, prior to conversion, is strictly at the discretion of the supervisor and is not automatic or guaranteed. To qualify for promotions, the Intern must have the same level and type of experience and/or education required.
This Job Opportunity Announcement (JOA) may be used to fill other Student Trainee (Information Technology) positions within ITS in the same geographical location.
For more information on our work, please visit our website: www.its.bldrdoc.gov.
Interns may be converted to a permanent (or, in some limited circumstances, to a term position lasting 1-4 years) within 120 days of successful completion of the program. Program requirements for conversion include:
- Complete at least 640 hours of work experience acquired through the Internship Program.
- Complete their degree or certificate requirements.
- Meet the qualification standards for the position to which the Intern will be converted.
- Meet agency-specific requirements as specified in the Participant's Agreement.
- Perform their job successfully.
This appointment may continue until the selectee earns 640 work education hours AND education program requirements have been completed, at which time the individual may, at the agency's discretion, be converted to a term or permanent appointment. Pathways intern are not conferred any rights nor guarantee for conversion at the end of the appointment.
Additional Pathways Program Internship information can be found at www.opm.gov/policy-data-oversight/hiring-authorities/students-recent-graduates/#url=Program-Fact-Sheets.
The Department of Commerce provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Human Resources Office. The decision on granting reasonable accommodation will be on a case-by-case basis. TTY users can contact the Human Resources Office via the Federal Relay Service, 1-800-877-8339.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
We will review your transcripts, resume, optional cover letter, and supporting documentation to determine if you meet the minimum qualifications for the position. If you meet the minimum qualifications stated in the vacancy announcement, your application will be referred to the hiring manager in unranked order by veterans preference status: (1) Preference eligible; (2) Candidates not eligible for veteran's preference.
In addition, you must demonstrate IT related experience in each of the following competencies:
- Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
- Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
To preview questions please click here.
Background checks and security clearance
Drug test required
A complete application consists of the following:
- Resume showing relevant experience; cover letter optional. Your resume must indicate your citizenship and if you are registered for Selective Service if you are a male born after 12/31/59. Your resume should also list your educational and work experience including the start and end dates (mm/dd/yy) of each employment along with the number of hours worked per week.
- Veterans' Preference documentation. Please indicate on your resume the type of veterans' preference you are claiming and provide the appropriate supporting documentation (DD-214 stating disposition of discharge or character of service, VA letter, SF-15, etc.) to validate your claim. For more information regarding eligibility requirements, please go to: www.fedshirevets.gov/job/vetpref/index.aspx.
- Education. This position requires proof of higher education, and you must submit an unofficial transcript or a list of courses that includes the following information: name of accredited institution, grades earned, completion dates, and quarter and semester hours earned. Education completed in foreign colleges or universities may be used to meet the requirements. Please refer to www.opm.gov/qualifications/policy/ApplicationOfStds-04.asp for more information. You are not required to submit official documents at this time; copies are sufficient.
- Transcript(s). All applicants MUST furnish a copy of their academic transcript(s); unofficial copies are acceptable. If selected, you will be required to provide official transcripts showing enrollment or course registration for the current academic semester. If selected, you will need to provide official transcripts to verify your educational qualifications prior to entrance on duty.
You are not required to submit official documents at this time; copies are sufficient. FAILURE TO SUBMIT (VIA FAX OR UPLOAD) THE APPLICABLE DOCUMENTS MAY EXCLUDE YOU FROM FURTHER CONSIDERATION.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How to Apply
Your complete application, including required documents, must be received by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.
To apply on-line, you must complete and submit an application by accessing the USAJOBS website at www.usajobs.gov. To begin, click the Apply Online button near on the right side of this screen and follow the prompts to register into your USAJOBS account, answer the questions, and submit all required documents.
To return to your saved application, log in to your USAJOBS account at www.usajobs.gov and click on "Applications" Click on the position title, and then select "Update Application"
If you have problems completing your on-line application, including problems submitting your supporting documents, please contact the Help Desk by e-mail at firstname.lastname@example.org or phone at 866-656-6831. The help desk is available Monday-Friday, 7:00 a.m. to 7:00 p.m. ET.
For instructions on submitting your application in another format please contact Armand Patterson at Dochr_inquiries@yrci.com
Agency contact information
AddressNAT'L TELECOMMUNICATIONS AND INFO ADMINISTRATION
1401 Constitution Ave NW
Attn: Human Resources
Washington, Colorado 20230
You will be notified of your application status through USAJOBS at four points during the hiring process, as applicable. You can check the status of your application by accessing the USAJOBS website at http://usajobs.gov/ and clicking on “Applications". The status will be visible next to the corresponding positions. The four points of notification are:
1. Application Received or Application Incomplete;
2. Minimum Qualification Requirement Met or Minimum Qualification Requirement Not Met;
3. Referred or Not Referred; and
4. Selected or Not Selected
By submitting your application, you are certifying the accuracy of the information contained in your application. If you make a false statement in any part of your application, you may not be hired; you may be terminated after you begin work; or, you may be fined or jailed. After making a tentative job offer, we will conduct a suitability/security background investigation.
You will be required to submit official documentation prior to appointment. The agency will then verify the information provided on your application (i.e., degree, veterans' preference, disability, etc.).
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
- An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
- An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
- An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Legal and regulatory guidance
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/519800000. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.