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    Summary

    The Congressional Research Service (CRS), Office of the Counselor to the Director is seeking a Head, Congressional Services Section (CSS). The Congressional Services Section is responsible for: the receipt of requests for information, research, analysis, and consultation from Members, committees, and staff of the U.S. Congress; the formulation/management of the requests; and, the assignment of requests to appropriate staff.

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    Responsibilities

    The selectee will manage a highly skilled team of Congressional Relations Specialists through direct and subordinate supervision; resolve issues relating to CRS request policies and guidelines; and address questions, issues, and concerns raised by congressional clients and staff. The selectee will also serve as the subject matter expert for CRS's automated client relationship management system (Mercury) and participate in planning for that system and other tools and technologies used in the Congressional Services Section.

    Duties include:

    Manages and oversees the receipt, formulation, and assignment of congressional requests for information, research, analysis, and consultation from Members, committees, and staff of the U.S. Congress by Congressional Relations Specialists. Resolves issues relating to CRS request policies and guidelines, and addresses questions, issues, and concerns from congressional clients and staff.

    Regularly meets with CRS managers to discuss assignment issues, subject trends, and jurisdictional questions relating to requests that require interdivisional work or work that is not clearly within the purview of a particular division. Advises senior managers on policy matters relating to request assignments and alerts them to potential issues, special requirements, and the policy implications of specific requests.

    Serves as the of the subject matter expert for the Service's automated client relationship management system (Mercury) and participates in planning for that system and other technologies used in the Congressional Services Section. Collaborates with information technology professionals on the development, testing, upgrading, introduction, maintenance, and integration of these technologies with other CRS systems and applications. Develops supporting and technical documentation, develops and coordinates training, and explains and troubleshoots CRS tools and technologies.

    Collaborates and coordinates with other supervisors and managers on Continuity of Operations planning and related activities to ensure continuous operations of the Congressional Services Section during emergencies and closures. Develops procedures for request management workflow to be implemented at off-site facilities. Coordinates with information technology professionals on design, testing, and implementation of off-site accessibility and operability of technology systems.

    Represents the Service and delivers presentations at congressional briefings and meetings, delivers ad hoc presentations about CRS products, services, and research tools to a variety of client groups, and serves on CRS outreach planning teams. Conducts complex analytical and evaluative studies related to CRS request management activities and analyzes request data for management use. Leads or serves as a key member on various cross-agency teams or working groups related to CRS client relations and outreach.

    Directly, and through subordinate supervisor(s), supervises approximately 10-13 staff members in the Congressional Services Section of the Office of the Counselor to the Director. Leads staff toward meeting the Library’s and CRS’s vision, mission, and goals by managing performance, communicating effectively, fostering continuous improvement and innovation, building and maintaining relationships, leveraging diversity and inclusiveness, and thinking systematically and inspiring change.

    CRS works exclusively for the U.S. Congress, providing policy and legal analysis to committees and Members of both the House and Senate, regardless of party affiliation. As a legislative branch agency within the Library of Congress, CRS is a valued and respected resource on Capitol Hill for more than a century.

    CRS is well known for analysis that is timely, authoritative, confidential, objective and nonpartisan. Its highest priority is to ensure that Congress has immediate access to the nation's best thinking on public policy issues of interest to its committees and Members.

    Supervisory status

    Yes

    Promotion Potential

    15

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/519148500. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.