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    Summary

    Come work for the USPTO, we have been ranked as one of the Best Places to Work in the Federal Government®! The U.S. Patent and Trademark Office (USPTO) has been serving the economic interests of America for more than 200 years. We are responsible for granting US intellectual property rights for patents and trademarks. The USPTO is headquartered in Alexandria, Virginia, and has over 12,000 employees. For more information about the USPTO, please visit the USPTO Careers Website

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    Responsibilities

    As the Branch Chief of the Problem Management Branch (PMB), you will be responsible for: 

    • Serving as an expert IT Specialist responsible for supervising the PMB staff, managing the work of the Branch, and providing IT administration services. 

    • Advises and provides counsel to employees regarding policies, procedures, and management directives. 

    • Promotes an environment in which employees are empowered to participate in and contribute to the accomplishment of the mission. 

    • Using the Information Technology Infrastructure Library (ITIL) best practices for Incident, Problem, Knowledge, and Change Management. Develops procedures and work instructions to enhance the methods of support.

    • Solving a wide range of operational and support problems to meet customer requirements. 

    • Advising managers, customers and Division staff on software and/or hardware needs, on new technology, and recommends modifications to current software and/or hardware.

    Travel Required

    Not required

    Supervisory status

    Yes

    Promotion Potential

    14

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/518905100. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.