This vacancy is for an IT Specialist position in the LAN Technology Support Office located at the U.S. Census Bureau in various locations.
This Job Opportunity Announcement may be used to fill other IT Specialist, 2210, Grade 9, FPL 12 positions within the Census Bureau in the same geographical location with the same qualifications and specialized experience.Learn more about this agency
- Track and report on progress and resources.
- Identify and solve problems.
- Analyze, evaluate and selects IT software.
- Ensure policies, procedures, and practices are followed in the delivery of customer support services.
- Develop and present appropriate IT technical/project information to various audiences.
Job family (Series)
Conditions of Employment
- You must be a U.S. Citizen.
- You must successfully complete a background investigation.
- You may be required to complete a Financial Disclosure (OGE-450).
- A one-year probationary period may be required.
- You must sign a Pathways Agreement.
Applicants must meet all qualification requirements by the closing date of this announcement.
The Census Bureau is seeking bright, innovative, results-oriented individuals to join our Recent Graduates Program (RGP). The Recent Graduate Program is a one-year program that targets individuals who have recently graduated from qualifying educational institutions or programs. Successful applicants will be placed in a dynamic, one-year career development program. Throughout the program, you will participate in formal training, job assignments and receive a mentor to develop competencies applicable to the Census Bureau’s mission and needs. These positions are at the grade 7/9 entry levels, with an opportunity for permanent appointment upon successful completion of the program.
To be eligible for conversion to a permanent or term position, Recent Graduates must:
- Successfully completed at least 1-year of continuous service in addition to all requirements of the Program.
- Demonstrate successful job performance.
- Meet the Office of Personnel Management’s qualifications for the position to which the Recent Graduate will be converted.
This position is in the excepted service.
This is a bargaining unit position.
This position is eligible for telework; additional criteria will be required (e.g., supervisory approval).
Relocation expenses may be paid.
A probationary period may be required. If non-competitively converted, the time spent as a Recent Graduate will count towards the probationary period.
MINIMUM QUALIFICATION REQUIREMENTS:
Basic Entry Requirements for All Grade Levels:
Recent College Graduates from qualifying institutions within two years of degree or certification (Veterans precluded by their military service obligation, will have up to six years to apply).
Students with a transcript with a degree confer date on or before December 31, 2018 will be considered for the Recent Graduate Program. Graduation / expected graduation date MUST be indicated on your resume.
Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management.
Degree that provided a minimum of 24 semester hours in one or more fields identified above and required development or adaptation of applications, systems or networks.
MINIMUM GRADE REQUIREMENTS:
GS-09: Master's degree or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree
Specialized Experience: At least one year of specialized experience one lower grade level that equips them with the skills needed to perform the job duties and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. This specialized experience must have been equivalent to at least the Grade 07 level to meet the qualification requirements in the Federal Service. Experience for this position includes: Providing PC related hardware customer support to a large customer base, installing, configuring, trouble-shooting and maintaining a variety of hardware and software components; preparing/delivering technical information; supporting virtual desktop environments, hard disk encryption technology and Microsoft operating systems and networks; gathering and understanding customer requirements; tracking tasks within resource constraints and meeting objectives and providing appropriate status reporting for high-level management.
For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below.
1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
NOTE: To show proof of meeting the Basic Entry Requirements, all applicants MUST submit a copy of their college transcripts. See the Required Documents section for more information.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer.
The following links provide information on various hiring authorities that do not fall under competitive examining procedures; however, they may enable you to apply through merit assignment procedures, or be eligible for a non-competitive appointment.
Recent Graduates and their supervisors must sign Pathways Agreements setting forth expectations for the program.
To find additional information regarding the Pathways Recent Graduate Program, please visit the folowing website: Pathways Recent Graduate Program
The Department of Commerce provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the Human Resources Office. The decision on granting reasonable accommodation will be on a case-by-case basis. TTY users can contact the Human Resources Office via the Federal Relay Service, 1-800-877-8339.
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your resume, optional cover letter and supporting documentation will be reviewed to determine if you meet the minimum qualifications for the position. If you meet the minimum qualifications stated in the job opportunity announcement, we will compare your resume, optional cover letter and supporting documentation to your responses on the scored occupational questionnaire (True/False, Yes/No, Multiple Choice questions). Your resume and/or optional cover letter must support your responses to the scored occupational questionnaire, or your score may be lowered. The best-qualified candidates will be identified for referral to the hiring manager and may be invited for an interview.
How you will be evaluated for preference eligibility: Within each category, those entitled to veterans' preference will be listed at the top of the pre-defined category for which they are placed.
The scored occupational questionnaire will evaluate you on the following competencies; please do not provide a separate written response:
The following competencies are desirable at the full performance level of this position.
Knowledge of the IT standards and established techniques and requirements of the agency to perform assignments based on the approved designs developed by others.
Knowledge of customer support principles enabling one to receive, respond to, and ensure complete resolution of any help center call.
Knowledge of methods and procedures for documenting resolutions to assist more experienced specialists in resolving complex problems.
Ability to assess, plan, and organize large-scale IT efforts
Ability to manage tasks and competing priorities.
For more information on category rating, please go to: http://www.hr.commerce.gov/s/groups/public/@doc/@cfpasa/@phrm/documents/content/prod01_009474.pdf
We recommend that you preview the online questions for this announcement before you start the application process.
To preview questions please click here.
Background checks and security clearance
Drug test required
A complete application consists of the following:
- Resume showing relevant experience; cover letter optional. Your resume should also list your educational and work experience including the dates (mm/dd/yy) of each employment along with the number of hours worked per week. If applying under CTAP/ICTAP your resume may be used to validate your responses to the scored occupational questionnaire. Your resume should indicate your citizenship and if you are registered with the Selective Service System if you are a male born after 12/31/59.
- Veterans' Preference Documentation: Please indicate on your resume the type of veterans' preference you are claiming and provide the appropriate supporting documentation (DD-214 stating disposition of discharge or character of service, VA letter, SF-15, etc.) to validate your claim. For more information regarding eligibility requirements, please go to: http://www.fedshirevets.gov/job/vetpref.index.aspx
- Career Transition Assistance Plan (CTAP) and Interagency Career Transition Assistance Plan (ICTAP) documentation, if applicable (see other information).
- Education Documentation: If this position requires proof of higher education, or you are substituting education for experience, you must submit an unofficial transcript or a list of courses that includes the following information: name of accredited institution, grades earned, completion dates, and quarter and semester hours earned. This also includes Census Bureau employees. Education completed in foreign colleges or universities may be used to meet the requirements. Please refer to http://www.opm.gov/qualifications/policy/ApplicationOfStds-04.asp for more information.
It is the applicant's responsibility to provide documentation or proof that he or she has met the applicable educational provisions described. If you earned your degree in a foreign country, you must provide an U.S. equivalency evaluation of your education by a private U.S. organization (credential evaluation service).
Special Instructions for Foreign Education: Qualifying education from colleges and universities in foreign countries must be evaluated in terms of equivalency to that acquired in U.S. colleges and universities. Applicants educated in whole or in part in foreign countries must submit sufficient evidence, including transcripts, to an accredited private organization for an equivalency evaluation of course work and degree. A listing of these accredited organizations can be found on the Department of Education's website - http://www.ed.gov/international/usnei/us/workrecog.doc. You must provide a copy of the letter containing the results of the equivalency evaluation with a course by course listing along with your application. Failure to provide such documentation when requested will result in lost consideration.
CTAP and ICTAP Eligibles
CTAP and ICTAP candidates will be eligible for selection priority if it is determined that they have exceeded the minimum qualifications for the position by attaining at least a rating of 85 out of 100. Information about CTAP and ICTAP eligibility is on the Office of Personnel Management's Career Transition Resources website at: http://www.opm.gov/ctap
CTAP applicants MUST submit the following documents:
- A copy of your RIF separation notice, notice of proposed removal for declining a directed geographic relocation outside of the local commuting area; a Certificate of Expected Separation (CES); or certification that you are in a surplus organization or occupation (this could be a position abolishment letter, a notice of eligibility for discontinued service retirement, or similar notice);
- A copy of your SF-50 "Notification of Personnel Action", noting current position, grade/band level, and duty location;
- A copy of your latest performance appraisal including your rating; and
- Any documentation from your bureau/operating unit that shows your current promotion potential.
ICTAP applicants MUST submit the following documents:
- A copy of your RIF separation notice, notice of proposed removal for declining a directed geographic relocation outside of the local commuting area, notice of disability annuity termination, certification from your former agency that it cannot place you after your recovery from a work-related compensable injury; or certification from the National Guard Bureau or Military Department that you are eligible for disability retirement.
- A copy of your SF-50 "Notification of Personnel Action", documenting your RIF separation, noting your position, grade/band level, and duty location, and/or Agency certification of inability to place you through RPL, etc.;
- A copy of your latest performance appraisal including your rating; and
- Any documentation from your agency that shows your current promotion potential.
NOTE: You will not be considered if you fail to provide all required documents.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.
Additional benefits available at Census Headquarters located in Suitland, MD, include: fitness center; child-care facility; credit union; free parking; convenient access to Metrorail and Metrobus transit services in Washington, DC, Maryland and Virginia communities; car pools/van pools; etc.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How to Apply
Your complete application, including required documents, must be received by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.
To apply online, you must complete and submit an application by accessing the USAJOBS website at http://www.usajobs.gov/. To begin, click the "Apply" button and follow the prompts to register into your USAJOBS account, answer the questions, and submit all required documents. (After registering in your USAJOBS account and clicking "Submit," you will automatically transition to the Department of Commerce's specific site where you will complete your application. You must click "Submit" at the end of the application process to send your application for consideration).
To return to your saved application, log in to your USAJOBS account at http://www.usajobs.gov/ and click on "Applications." Click on the position title, and then select "Update Application."
If you have problems completing your online application, including problems submitting your supporting documents, please contact the Help Desk by email at email@example.com or by phone at 866.656.6831. The help desk is available Monday—Friday, 7:00 a.m. to 7:00 p.m. ET.
Applicants are strongly encouraged to apply online; however, if you are unable to apply online, please contact:
Victoria Middleton at Victoria.Middleton@census.gov
Agency contact information
AddressBUREAU OF THE CENSUS
4600 Silver Hill Road
Washington, District of Columbia 20233
You will be notified of your application status through USAJOBS at four points during the hiring process, as applicable. You can check the status of your application by accessing the USAJOBS website at http://usajobs.gov/ and clicking on "Applications." The status will be visible next to the corresponding position. The four points of notification are:
- Application Received or Application Incomplete;
- Minimum Qualification Requirement Met or Minimum Qualification Requirement Not Met;
- Referred or Not Referred; and
- Selected or Not Selected.
By submitting your application, you are certifying the accuracy of the information contained in your application. If you make a false statement in any part of your application, you may not be hired; you may be terminated after you begin work; or, you may be fined or jailed. After making a tentative job offer, we will conduct a suitability/security background investigation.
You will be required to submit official documentation prior to appointment. The agency will then verify the information provided on your application (i.e., degree, veterans' preference, disability, etc.).
Fair & Transparent
The Federal hiring process is setup to be fair and transparent. Please read the following guidance.
Equal Employment Opportunity Policy
The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Reasonable Accommodation Policy
Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.
Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:
- An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
- An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
- An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.
You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.
Legal and regulatory guidance
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/518395900. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.