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    Summary

    RESERVIST APPOINTMENTS: The Reservist Program is an appointment type granted under the Robert T. Stafford Disaster Relief and Emergency Assistance Act, Section 306 (b), which authorizes FEMA to appoint such temporary employees as necessary to accomplish work authorized under the Act.

    View common definitions of terms found in this announcement.

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    Responsibilities

    When disaster strikes, America looks to the Federal Emergency Management Agency (FEMA) to support survivors and first responders in communities all across the United States of America and its territories.  FEMA prepares the nation for all hazards and manages federal response and recovery efforts following any national incident. We foster innovation, reward performance and creativity, and provide challenges on a routine basis with a well-skilled, knowledgeable, high performance workforce. Please visit www.fema.gov for additional information.

    Now FEMA looks to you, join our team and use your talent to support Americans in their times of greatest need. We are seeking talented individuals who are eager to assist disaster survivors on an intermittent, on-call basis. FEMA Reservists are incident management responders, hired under the Stafford Disaster Relief and Emergency Assistance Act. Reservists are a significant factor in the agency workforce in responding to disasters. These employees deploy to perform activities directly related to disasters, emergencies, projects, or activities of a non-continuous nature. Reservist positions are temporary appointments within the Excepted Service and are not to exceed 2 years in duration. Work opportunities are intermittent due to the irregular nature of disasters and Reservist employees are not guaranteed regular recurring hours, deployments, or renewal of employment.  Apply for this exciting opportunity to become a FEMA Reservist!

    EMERGENCY ASSIGNMENT: Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites. All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions.

    In this position, you will serve as an IT Specialist that performs a wide range of IT management activities that extend and apply to specified units in the FEMA organization and its major components.  Typical assignments include:

    • Planning and delivery of technical support services, including troubleshooting, installation, removals, systems knowledge assistance and/ or training in response to customer requirements.
    • Installing, configuring and testing software on customer workstations and participates in the planning and delivery of a full range of customer support services to the organization.
    • Assisting functional users in resolving technical computer problems and malfunctions.
    • Identifying users' locations, equipment, and software and determines the nature of the problem (e.g routine, non-routine, user error, faulty data lines, equipment malfunctions, software malfunctions, etc.)
    • Tracking information from callers to be used in the troubleshooting and restoration of network services and ensuring information is collected into an automated trouble ticket system.  

    Travel Required

    75% or less - In addition to frequent travel related to deployment(s), occasional non-emergency travel may also be required.

    Supervisory status

    No

    Promotion Potential

    1

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/518100200. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.