• Help

    Duties

    Summary

    The position is in the Architect of the Capitol, Capitol Visitor Center (CVC), Office of the CEO for Visitor Services, Planning, Evaluation and Operations Division. This project management position will lead a broad range of projects from IT support to facilities management in support of the CVC strategic plan. The successful candidate will be able to problem solve, increase efficiencies and drive results for the wide variety of projects.

    Learn more about this agency

    Responsibilities

    The individual selected for this position will:

    Manage multiple full cycle projects including cross-divisional working groups and overseeing contractors.  Analyze (on a quantitative or qualitative basis) the effectiveness of line program operations in meeting established goals and objectives.  Develop life cycles cost/benefit analysis of operational programs.  Advise on the potential benefits/uses of additional automation to improve the efficiency and effectiveness of administrative support or program activities.

    Research and investigate new or improved best business and management practices for application to the Capitol Visitor Center (CVC) programs or operations.  Develop procedures and systems for establishing, operating and assessing the effectiveness of administrative control systems, such as those designed to prevent waste, loss, unauthorized use or misappropriation of assets.

    Identify resources (staff, funding, or equipment) required to support varied levels of program operations.  Analyze and present findings of visitor feedback surveys and recommends changes or improvements in organization, work methods, and procedures. Lead the Technology working Group and CVC initiatives in support of the CVC 5 year strategic plan. Ensure that the operations of the business are in line with the organization’s strategic vision and that the plan milestones are met to reach the stated goals. Build liaison relationships and is the point of contact for the CVC Facility, maintenance, and IT related projects and initiatives.  Work with prominent institutions including the Smithsonian Institution to provide data analytics and information sharing including best practices.

    As a COTR, be responsible for items, such as writing Statements of Work (SOW) and the Request for Proposal (RFP).

    Develop and document standard operating procedures. Develop new or modified policies, goals and objective. Summarize in written form (i.e. white paper) and communicate results and recommendations of program analyses.

    Write and create presentations to communicate findings and recommendations across all CVC program groups.  Prepare, write and communicate information on program objectives to include the CVC strategic plan, Facility and CVC Information technology (IT) initiatives.

    Develop management and/or program evaluation plans, procedures, and methodology. Summarize findings, reports of visitor feedback surveys, and recommend changes or improvements in organization, work methods and/or procedures.

    Act as the CVC subject matter expert and Agency representative at conferences for cultural and historic institutions to present data analytics and best practices.

    Lead  CVC staff to install, configure, troubleshoot, and maintain hardware and software and ensure the availability and functionality of CVC systems related to CVC operations for example CVC Dashboards, People Counter Technology, Ticketing Reservation System, Point of Sales System and SharePoint Site. Manage employee accounts, network rights, and access to systems and equipment. Manage systems resources including performance, capacity, availability, serviceability, and recover-ability; implementing security procedures and tools.  Resolve hardware/software interface and interoperability problems. Ensure systems availability, functionality, integrity, and efficiency. Maintain systems configuration. Manage the installation and integration of system fixes, patches, updates, and enhancements. Ensure the rigorous application of information security/information assurance policies, principles, and practices in the delivery of systems administration services.

    Serve as a super user for CVC specific systems such as SharePoint site, Point of Sale System and leading the Technology Working group.

    Lead the CVC facility inspections to evaluate visitor use patterns and identify maintenance or restoration requirements. Coordinate the CVC facility workload with the appropriate internal and external contacts to ensure adequate maintenance or restoration of the building and grounds with minimal disruption to Capitol visitors or CVC staff. 

    Supervisory status

    No

    Promotion Potential

    13

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/517433800. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.