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    Duties

    Summary

    NATIONAL GUARD MEMBERSHIP REQUIRED

    UNIT: 34th INF Division, Rosemount, MN

    LOCATION: Rosemount, MN

    SELECTING OFFICIAL: CPT Benjamin B. Francisco, (651) 268-8859

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    Responsibilities

    An IT Specialist (CUSTSPT), GS-2210-09, Serves as a technical specialist on all automated systems utilized throughout the state. Provides solutions to customer requests for assistance in resolving the less complex hardware and software problems, referring the more complex problems to a higher graded specialist. Receives requests for resolution of hardware or software problems that may require in-depth research. Participates in site surveys in order to verify adequacy of software installation practices and operating environments are compliant with desktop and network security standards, and network operations to ensure customer needs are met. Provides technical assistance to current and potential users so that LAN/WAN and other C4 systems operations have few major disruptions. installs and maintains hardware devices supporting a broad range of information systems employing multiple network and local operating systems and highly sophisticated client server software. Performs upgrade of hardware to include memory, fixed storage, and installation of network interface cards (NIC) or enhancement cards. Installs and configures workstation or network operating systems, and applications software on a wide range of configurable information systems devices. Performs operational tests on equipment in test array or operational configuration prior to issue or installation to ensure proper operation and absence of hardware, software, device or network conflicts. Captures, maintains and tracks warranty data for all fielded systems, advises other support personnel of warranty status and interfaces with vendor to request and monitor warranty work. Documents and enters all requests for advice and assistance in the customer service database. Receives, analyzes, assigns control numbers and tracks to resolution all customer requests. Captures, maintains and tracks warranty data for all fielded systems, advises other support personnel of warranty status and interfaces with vendor to request and monitor warranty work. Maintains the customer service database for all service requests. Documents and enters all requests for advice and assistance in the customer service database. Receives, analyzes, assigns control numbers and tracks to resolution all customer requests. Knowledge of LAN/WAN standards and equipment sufficient to install, configure, and troubleshoot LAN and WAN components such as routers, hubs, switches, and servers. Performs other as duties as assigned.

    Travel Required

    Not required

    Supervisory status

    No

    Promotion Potential

    9

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/517100100. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.