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    Duties

    Summary

    This vacancy is located in the Technical Support Division, Southwest Region Branch.

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    Responsibilities

    The following are the duties of this position at the GS-11. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

    As a Information Technology Specialist, you will:

      • Provide user network account support to include setup and configuration (e.g., user profile, e-mail, peripheral access), and troubleshoot user account problems and daily user support issues. Coordinate with customers to ensure they request the appropriate permissions through their security staff.
      • Manage and deploy workstations through entire life cycle.
      • Work with CEC staff in selecting, piloting, testing, and implementation of certified hardware and software based on user requirements and CEC policy.
      • The incumbent serves as an Information Technology Specialist who provides support, assistance, liaison services and limited end-user getting started training to customer agency personnel.
      • The incumbent analyzes and resolves operational problems and monitors overall customer satisfaction rates, maintains operational standards set at management levels and is accountable for delivery of customer satisfaction.

    Travel Required

    Occasional travel - Occasional travel may be required

    Supervisory status

    No

    Promotion Potential

    11

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/516193700. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.