This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/516108000. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
The Advanced Medical Support Assistant (AMSA) provides knowledge of programs, policies, resources, and processing requirements to his/her assigned team. AMSA serves as a multi-skilled person dedicated to patient care management by promoting patient flow and administrative efficiency in both inpatient and outpatient settings. The AMSA will essentially be the "case coordinator," working with a multidisciplinary team to ensure any patient issue(s) are identified and resolved.
Learn more about this agency11/06/2018 to 11/28/2018
$37,223 - $58,413 per year
GS 6
20 vacancies in the following locations:
No
Occasional travel - You may be expected to travel for this position.
No
Permanent
Full-Time
Excepted
6
No
No
CBBR-10352025-19-YZV
516108000
The Advanced MSA coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary), ensure clinic setup is closely monitored to effectively support the needs of the clinic, and make necessary adjustments. The incumbent is largely responsible for coordinating and scheduling all appointments per VA directives to include transportation and hoptel arrangements. They develop/maintain effective and efficient communication with the patients, interdisciplinary team, VA medical centers, and other agencies (e.g., assist with communication during the inpatient to outpatient discharge; communicate with non-VA medical facilities; facilitate/process secure messaging with the patients and team; manage a tracking system for follow up care). Advanced MSA receives and manages multi-lines phones calls to the appropriate staff. Other assignments at this level include, but are not limited to: participating in team huddles and team meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; may work with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work); participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions; participating in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care. For all assignments above the full performance level, the higher level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time.
Work Schedule: Tour of Duty can be 8 or 10 hour shift with possible Saturday Alignment
Tour of Duty will be repeated. There are not shift changes.
Tour of Duty could start as early as 6:30 am and end as late as 8:00 pm.
Monday-Sunday, Various shifts, primarily 03:30 PM-12:00 A
Financial Disclosure Report: Not Required
Fair Labor Standards Act (FLSA) Status: Nonexempt
Bargaining Unit Position: Covered.
IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.
This job opportunity announcement may be used to fill additional vacancies.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This position is in the Excepted Service and does not confer competitive status.
VA encourages persons with disabilities to apply. The health related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
If you are unable to apply online view the following link for information regarding an Alternate Application.
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, résumé, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
To apply for this position, you must provide a complete Application Package which includes:
All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 11/28/2018 to receive consideration.
Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/job/516108000. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.
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OUR MISSION: To fulfill President Lincoln's promise - To care for him who shall have borne the battle and for his widow, and his orphan" - by serving and honoring the men and women who are America's Veterans.
*Placement may be in any of the following services: Ambulatory Care, any of the Community Based Outpatient Clinics, Surgical, Mental Health, TelePrimary Care, Nursing, Telephone Link Care, Emergency Department, Medical, Neurology, or Radiology.*
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